Unit of competency Outline

Date retreived
22/07/2026 6:58 AM AWST

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Negotiate to achieve goals and manage disputes

Negotiate to achieve goals and manage disputes

Unit of competency
National Code
FNSORG601
State Code
AUS45
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
16/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
16/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to establish and gain agreement to organisational goals, and identify, document and effectively manage disputes with stakeholders to achieve the best outcome.It applies to individuals who use well-developed judgement skills and a range of negotiation techniques to manage others to reach agreement.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Establish needs of parties
  • 1.1 Identify desires, needs, requirements and outcomes of all parties using open and professional communication strategies
  • 1.2 Identify and document potential issues and problems, and successful outcomes for organisation and client
  • 1.3 Identify, analyse and discuss strategies and options for achieving outcomes with relevant parties
  • 1.4 Identify and evaluate risks and contingency strategies
  • 1.5 Establish information, facts and issues relevant to situation, and obtain expert advice from third parties or other professionals where required prior to negotiations
2. Negotiate to achieve agreed outcome
  • 2.1 Obtain agreement on strategies and options to achieve goals and complete processes, and communicate it professionally to relevant parties
  • 2.2 Review strategies and options for compliance with contractual, legislative, regulatory and professional requirements, in accordance with organisational policy and procedures
  • 2.3 Obtain, confirm and correctly document agreement by all parties
3. Identify and document causes of disputes
  • 3.1 Identify and analyse issues or disputes promptly and establish position of relevant parties
  • 3.2 Use professional communication techniques that demonstrate respect and empathy for other viewpoints and positions to establish confidence of relevant parties
  • 3.3 Document disputes and issues promptly and accurately, and verify with all relevant parties
4. Implement and manage strategies to resolve disputes
  • 4.1 Identify, evaluate and implement strategies and options which are most likely to achieve favourable outcomes for all relevant parties
  • 4.2 Implement proceedings promptly to settle dispute in accordance with legislative, regulatory, professional and organisational requirements
  • 4.3 Manage dispute to optimise likelihood of favourable outcome for all parties in line with organisational policy and goals
  • 4.4 Ensure procedures to resolve dispute are in accordance with organisational policy and procedures, and legislative, regulatory and professional requirements
  • 4.5 Document accurate, thorough and accessible records of all aspects of dispute for follow up and future reference
  • 4.6 Contact relevant parties to identify any follow up action required to ensure client satisfaction
No information
No information
Replaces
State Code National Code Title Type
D4270 FNSORG601A Negotiate to achieve goals and manage disputes Unit of competency