Unit of competency Outline

Date retreived
22/07/2026 7:28 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Source and use information on the hospitality industry

Source and use information on the hospitality industry

Unit of competency
National Code
SITHIND002
State Code
AWR47
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
03/03/2016
View on TGA
State Implementation and Classification
Approved Date
12/07/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
12/07/2016
Nominal Hours
15
Description
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.The unit applies to all hospitality sectors and people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge to support product planning, marketing and strategic management activities. This is covered in other units of competency.This unit is not about having in-depth knowledge but focuses on the ability to source and interpret information relevant to day-to-day activities in order to maximise work performance.No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Source and use industry information.
  • 1.1.Identify sources of information on the structure and operation of the hospitality industry.
  • 1.2.Access specific information of relevance to the hospitality industry to assist operational duties.
  • 1.3.Obtain information on features of current and emerging hospitality products and services relevant to job role.
  • 1.4.Use knowledge of the hospitality industry and its products and services to enhance the quality of work performance.
2. Source and use compliance information.
  • 2.1.Obtain information on laws specifically relevant to the hospitality industry, and work compliantly.
  • 2.2.Seek information on industry quality assurance schemes and use it to benefit own organisation.
  • 2.3.Access information on career planning and equal employment opportunity (EEO) law.
  • 2.4.Obtain information on ethical industry practices and conduct day to day hospitality activities according to those practices.
3. Source and use information on hospitality technology.
  • 3.1.Source and access information on current and emerging technologies that impact on operational duties.
  • 3.2.Use information on technology to suggest new and improved workplace practices.
  • 3.3.Use current and emerging technology in day to day work activities.
4. Update personal and organisational knowledge of the hospitality industry.
  • 4.1.Identify and use a range of opportunities to update current and emerging knowledge of the hospitality industry.
  • 4.2.Monitor current issues and trends for the industry.
  • 4.3.Share updated information with colleagues.
No information
No information
Replaces
State Code National Code Title Type
WF667 SITHIND201 Source and use information on the hospitality industry Unit of competency
Replaced By
State Code National Code Title Type
OEA38 SITHIND006 Source and use information on the hospitality industry Unit of competency