Unit of competency Outline

Date retreived
23/07/2026 1:00 AM AWST

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Manage employee and industrial relations

Manage employee and industrial relations

Unit of competency
National Code
BSBHRM522
State Code
OCF32
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
19/10/2020
View on TGA
State Implementation and Classification
Approved Date
16/03/2021
Field of Education
080303 - Human Resource Management
Original Release Date
16/03/2021
Nominal Hours
60
Description
This unit describes the skills and knowledge required to manage employee relations (ER) and industrial relations (IR) matters in an organisation. It involves developing and implementing ER and IR policies and plans and managing conflict resolution negotiations. The unit applies to those who are authorised to oversee IR and manage conflict and grievances in an organisation. They will have a sound theoretical knowledge base in human resources management and IR as well as current knowledge of ER and IR trends and legislation.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Develop ER and IR policies and plans
  • 1.1 Determine long term ER strategy according to organisational objectives
  • 1.2 Analyse existing ER performance in relation to workforce objectives
  • 1.3 Evaluate options in terms of cost-benefit, risk-analysis and relevant industrial instruments
  • 1.4 Consult relevant internal stakeholders and develop IR policies and plans
  • 1.5 Identify the skills and knowledge relevant for management and the workforce to effectively implement these strategies and policies
2. Implement ER and IR policies and plans
  • 2.1 Develop implementation plan and contingency plan for ER and IR policies and strategies
  • 2.2 Organise training and development for identified requirements to support ER and IR plan
  • 2.3 Agree on changes required by the organisational policies and implementation plan
  • 2.4 Document procedures for addressing grievances and conflict according to organisational policies and procedures
  • 2.5 Identify and communicate key procedures for addressing grievances and conflict to stakeholders
  • 2.6 Review ER and IR policies and plans and establish whether they are meeting their intended outcomes
3. Manage negotiations to resolve conflict
  • 3.1 Develop and deliver training to individuals in conflict-management techniques and procedures
  • 3.2 Identify, and where relevant alleviate or eliminate, sources of conflict or grievance according to legal requirements
  • 3.3 Evaluate documentation and other information sources and clarify issues in dispute and ensure completeness, balance and relevance
  • 3.4 Obtain expert or specialist advice and/or refer to precedents, if required
  • 3.5 Determine and apply negotiation strategy
  • 3.6 Advocate the organisation’s position to reach a resolution that aligns with organisational objectives
No information
No information
Replaces
State Code National Code Title Type
OAE72 BSBWRK520 Manage employee relations Unit of competency