Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.


regulator/government reporting

routine statistical reports

basic information for management


workplace document and computer files

libraries (organisation libraries or other libraries such as public or university libraries)

government departments

Australian Bureau of Statistics

professional bodies

information systems may be computerised or manual

The insurance industry should adopt a range of improved consumer protection policies and practices with respect to its use of generic information (including family history) for underwriting purposes. New laws and practices should ensure that: genetic information is only used in scientifically reliable and actuarially sound manner; reasons are provided for any unfavourable underwriting decision; industry complaints handling processes are strengthened and extended to cover underwriting decisions; and industry education and training about genetics are improved.


Legislative requirements may include:

Occupational Safety and Health Act

Disability and Discrimination Act

Equal Opportunity Act

Workplace Relations Act

Industry codes of practice

Surveillance Act
Legislation relevant to Workers Compensation and Rehabilitation industry sectors

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

ability to clarify requirements for collection of information
ability to collect and organise information
ability to analyse information and draw conclusions
ability to present information in appropriate formats
ability to utilise organisational technology

Context of and specific resources for assessment

Assessment must ensure:

Assessment of performance requirements in this unit should be undertaken within a workers compensation industry context and should cover aspects of personal/ financial responsibility and accountability.
Aspects of competency, including attainment of the relevant knowledge and skills should be assessed in a relevant workplace, a closely simulated work environment or other appropriate means that clearly meet industry competency requirements.

Method of assessment

Assessment must ensure:

Assessment of performance requirements in this unit should be undertaken within a workers compensation industry context and should cover aspects of personal/ financial responsibility and accountability.
Aspects of competency, including attainment of the relevant knowledge and skills should be assessed in a relevant workplace, a closely simulated work environment or other appropriate means that clearly meet industry competency requirements.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

This unit can be assessed independently.