Elements and Performance Criteria

Co workers may include:
Other staff
Unpaid workers
Students on placements
Resources workers
Ancillary staff
Staff from other related organisations/agencies

Information which could be communicated with co workers includes:
Suggestions about the service
Equipment or materials required
Relevant information about a client
Opinions and suggestions

Communication may be in:
English
Community language as required by the workplace

Workloads may be recorded in the following manner:
On whiteboards
On rosters
In diaries
In verbal instructions

Critical aspects of assessment:
Knowledge of and adherence to own and others roles and responsibilities in the workplace
Work cooperatively with other workers

Essential knowledge:
Roles and responsibilities of self and others in the workplace
Grievance procedures of the organisation
Worker's rights and responsibilities as outlined in awards, workplace agreements, legislation etc.
Working conditions as outlined in award, workplace agreement, policy manuals etc.

Essential skills:
Ability to work with others cooperatively
Positive communication skills including active listening and appropriate use of body language
Language, literacy and numeracy competence appropriate to the requirements of the organisation, job role and client group. Assessors should look for language skills such as asking questions, clarifying, listening for instructions. Language used may be English or a community language

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observations, questioning and evidence gathered from the workplace
Assessment may be conducted on one occasion but must include the worker interacting and co operating with the normal range of other workers from the workplace

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.