Unit of competency Outline

Date retreived
22/07/2026 10:52 AM AWST

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Determine and confirm client business requirements

Determine and confirm client business requirements

Unit of competency
National Code
ICTICT429
State Code
OBU28
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/07/2020
View on TGA
State Implementation and Classification
Approved Date
15/01/2021
Field of Education
020305 - Systems Analysis And Design
Original Release Date
15/01/2021
Nominal Hours
35
Description
This unit describes the skills and knowledge required to determine client business system requirements and verify the accuracy of information gathered.It applies to Information and Communications Technology (ICT) personnel who are required to analyse client expectations and needs, as well as recommending business system changes. Clients can be internal and external and include a range of team members and staff. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Determine context of business needs and problems
  • 1.1 Identify business problem to be investigated, including determining system boundaries, scope and development methodology to be used
  • 1.2 Choose information gathering method and develop questions according to business problem
  • 1.3 Develop objectives, prioritise activities and discuss expected outcomes to be achieved with required personnel
  • 1.4 Document business problem, chosen information gathering method, objectives and expected outcomes according to organisational procedures
  • 1.5 Submit documentation to required personnel
2. Gather information
  • 2.1 Use chosen information gathering methods and identify users of system and problems they encounter
  • 2.2 Consult, record and confirm business system requirements with client according to organisational procedures
  • 2.3 Analyse gathered information and establish problem specifications
  • 2.5 Identify and document new system requirements and problems
  • 2.4 Analyse physical requirements and identify changes required to implement new systems
3. Confirm system specifications
  • 3.1 Check system requirements documentation and confirm it meets client business needs with required personnel
  • 3.2 Submit documentation for client review and verification
  • 3.3 Make changes to documentation as required and indicated by client
  • 3.4 Submit documentation to client and required personnel for final approval and sign-off
No information
No information
Replaces
State Code National Code Title Type
AUU30 ICTICT401 Determine and confirm client business requirements Unit of competency