Unit of competency Outline

Date retreived
23/07/2026 12:39 AM AWST

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Collaborate with families to plan service and supports

Collaborate with families to plan service and supports

Unit of competency
National Code
CHCECE028
State Code
AVC06
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
06/08/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090503 - Children’s Services
Original Release Date
22/01/2016
Nominal Hours
35
Description
This unit describes the skills and knowledge required to collaborate with families to plan and review the provision of care, education and additional supports as required. The unit applies to educators who work with children in a variety of education and care services.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Explore the needs of the child and family with parent/s
  • 1.1 Work collaboratively with parent/s to identify needs of the child and family
  • 1.2 Gather sufficient information about needs from a range of sources to enable decisions to be made
  • 1.3 Determine needs in relation to additional interventions or crisis support
  • 1.4 Treat and document information according to organisation’s guidelines and legislative requirements
  • 1.5 Demonstrate respect for a parent’s decision not to share information about their family, as relevant
  • 1.6 Demonstrate respect for the family and their child rearing practices in all communications
2. Provide information about the service and discuss issues with parent/s
  • 2.1 Provide comprehensive information about the service and service system to parent/s using appropriate language and visual aids
  • 2.2 Clearly explain parents’ rights and responsibilities in relation to service policies
  • 2.3 Sensitively communicate with parent/s about any issues relating to their child
  • 2.4 Make appropriate referrals to other services when children or families could benefit from additional support
  • 2.5 Develop, implement and review written strategies to ensure that information and service processes are accessible to family members
  • 2.6 Ensure the process of service delivery aims to increase active and positive participation of families in the community.
3. Facilitate interventions
  • 3.1 Implement intervention and/or crisis support procedures as required
  • 3.2 Monitor intervention and support services in consultation with family and adjust approaches to ensure ongoing satisfaction and positive outcomes
4. Review service provision with family members
  • 4.1 Actively seek feedback from parents and act upon it appropriately
  • 4.2 Regularly review agreement for service with the family
  • 4.3 Challenge a family member’s failure to follow service guidelines as required
  • 4.4 Explore and negotiate issues and concerns identified by parent/s
No information
No information
Replaces
State Code National Code Title Type
D2709 CHCRF622C Plan child care provision with families Unit of competency
Replaced By
State Code National Code Title Type
ODK70 CHCECE052 Plan service and supports for children and families Unit of competency