Unit of competency Outline

Date retreived
22/07/2026 6:24 PM AWST

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Provide advice to customers on piano tuning and repair

Provide advice to customers on piano tuning and repair

Unit of competency
National Code
MSFPT4001
State Code
OEM06
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
08/12/2022
View on TGA
State Implementation and Classification
Approved Date
19/04/2023
Field of Education
030199 - Manufacturing Engineering And Technology, N.e.c.
Original Release Date
19/04/2023
Nominal Hours
20
Description
This unit describes the skills and knowledge required to assess piano tuning and repair requirements, liaise with the customers and provide advice and accurate quotations for repair and tuning work.This unit applies to piano technologists who work in accordance with established procedures, using discretion, judgement and problem-solving to apply and communicate technical solutions to resolve predictable and unpredictable issues. They use factual, technical and theoretical knowledge to identify, analyse, compare and act on information from a range of sources.No licensing or certification requirements exist at the time of publication. Relevant legislation, industry standards and codes of practice within Australia must be applied.
Notes
Elements and Performance Criteria
1. Establish customer requirements
  • 1.1 Obtain initial information about tuning and repair requirements from workplace and customer information
  • 1.2 Use questioning and active listening techniques to clarify customer needs and perceived issues
  • 1.3 Provide feedback to customer to ensure correct interpretation of requirements
2. Assess piano
  • 2.1 Remove piano case parts and stored safely away from instrument
  • 2.2 Identify and record piano faults based on inspection of instrument
  • 2.3 Determine nature and scope of repairs required to rectify faults from assessment
  • 2.4 Determine required frequency of tuning based on industry recommendations and advise customer on conditions that may affect tuning stability
  • 2.5 Reassemble piano case parts after assessment to return to original state
3. Provide customer with recommendations
  • 3.1 Advise customer of recommendations for tuning and repair
  • 3.2 Provide customer with options regarding priority of repairs to support informed decision
  • 3.3 Explain and discuss options about materials used in repairs to facilitate customer understanding of available products and services
4. Present quotation to customer
  • 4.1 Agree and accurately document customer requirements
  • 4.2 Prepare and document quotation that includes accurate breakdown of all relevant costs
  • 4.3 Provide information that includes advice on terms and conditions in accordance with workplace procedures
  • 4.4 Obtain customer approval for work in accordance with workplace practices
No information
No information
Replaces
State Code National Code Title Type
WI614 MSFPT3016 Provide advice to customers on piano tuning and repair Unit of competency
State Code National Code Title Type
AF038 MSFSS00018 Piano Repair and Maintenance Skill set
BIK3 MSF40522 Certificate IV in Piano Technology Qualification