Unit of competency Outline

Date retreived
22/07/2026 9:26 PM AWST

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Provide advice to customers on piano tuning and repair

Provide advice to customers on piano tuning and repair

Unit of competency
National Code
MSFPT3016
State Code
WI614
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
10/12/2013
View on TGA
State Implementation and Classification
Approved Date
19/06/2014
Field of Education
030199 - Manufacturing Engineering And Technology, N.e.c.
Original Release Date
19/06/2014
Nominal Hours
20
Description
This unit of competency covers providing advice to customers regarding the repair and tuning of pianos, including identifying any faults and repairs required, and calculating all costs.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Plan for work
  • 1.1 Work health and safety (WHS) requirements, legislative requirements and workplace practices relevant to tuning and repairing pianos are verified and complied with
  • 1.2 Customer requirements regarding suitable time and date for appointment are received and confirmed with appropriate personnel
  • 1.3 Communication with others involved with the work is established and maintained to ensure efficient work flow, coordination, personnel cooperation and safety
  • 1.4 Written instructions are followed
2 Identify customer requirements
  • 2.1 Questioning and active listening techniques are used to clarify customer requirements
  • 2.2 Feedback is provided to customer to ensure correct interpretation of requirements
3 Assess piano for faults and relevant repairs
  • 3.1 Piano case parts are removed and stored safely away from the instrument
  • 3.2 Faults are identified and recorded according to workplace practices
  • 3.3 Appropriate repairs required to rectify faults are determined
  • 3.4 Piano case parts are re-assembled according to workplace practices
  • 3.5 Work area is cleared and waste removed
  • 3.6 Workplace documentation is completed
4 Assess piano tuning requirements
  • 4.1 Frequency of tuning is determined, based on industry recommendations
  • 4.2 Customer is advised on environmental conditions which may affect tuning stability
5 Provide customer with recommendations
  • 5.1 Customer is advised both verbally and in writing of recommendations regarding tuning and repair of piano
  • 5.2 Customer is given options regarding priority of repairs so they can give an informed decision
  • 5.3 Options regarding materials used in repairs are explained to and discussed with the customer to facilitate customer understanding of available products and services
6 Present quotation to customer
  • 6.1 Quotation is prepared for the tuning and repair of piano, including all costs
  • 6.2 Customer is presented with quotation, which includes a breakdown of costs for all options for tuning and repair
  • 6.3 Benefits of each option are explained to the customer to facilitate informed decision making
  • 6.4 Customer commitment to agreed repairs and tuning is gained in accordance with workplace practices
  • 6.5 Customer is informed of rights and obligations regarding product or service
7 Finalise process
  • 7.1 Documentation is completed and submitted to appropriate personnel following workplace practices
  • 7.2 Contact is maintained with customer throughout the tuning and repair process
No information
No information
Replaced By
State Code National Code Title Type
OEM06 MSFPT4001 Provide advice to customers on piano tuning and repair Unit of competency
State Code National Code Title Type
J740 MSF31213 Certificate III in Piano Technology Qualification
AB649 MSFSS00001 Piano Tuning Skill Set Skill set