Unit of competency Outline

Date retreived
23/07/2026 3:29 PM AWST

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Work in a socially diverse environment

Work in a socially diverse environment

Unit of competency
National Code
FBPOPR2073
State Code
OAN95
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
18/12/2018
View on TGA
State Implementation and Classification
Approved Date
18/04/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
18/04/2019
Nominal Hours
30
Description
This unit of competency describes the skills and knowledge required to interact effectively with people in a socially diverse workplace environment.This unit applies to individuals who facilitate communication with customers and colleagues from diverse backgrounds and allow for cultural considerations when identifying issues that may cause misunderstandings in the workplace.No occupational licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Use verbal and non-verbal communication in a culturally sensitive manner
  • 1.1 Identify responsibilities according to the principles of anti-discrimination legislation
  • 1.2 Treat people from all social and cultural groups with respect and sensitivity
  • 1.3 Use verbal and non-verbal communication that takes into account social and cultural differences
  • 1.4 Make efforts to communicate through use of gestures or simple words where language barriers exist
  • 1.5 Seek assistance from colleagues, specialist resources or outside organisations when cultural considerations could be affecting workplace communication
2. Respond to cross-cultural misunderstandings
  • 2.1 Identify issues that may cause conflict or misunderstanding in the workplace
  • 2.2 Consider possible cultural and social differences when difficulties or misunderstandings occur
  • 2.3 Address difficulties with appropriate personnel in the workplace and seek assistance to facilitate understanding where required
  • 2.4 Make efforts to resolve misunderstandings, taking into account cultural and social considerations
  • 2.5 Refer potential issues and problems that cannot be resolved to appropriate personnel for follow-up in accordance with workplace procedures
No information
No information
Replaces
State Code National Code Title Type
D4593 FDFOP2005A Work in a socially diverse environment Unit of competency
Replaced By
State Code National Code Title Type
ODK97 FBPPPL2002 Work in a socially diverse environment Unit of competency