Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Policies and procedures
Work is carried out according to company policies and procedures, regulatory and licensing requirements, legislative requirements and industrial awards and agreements
Legislative requirements
Legislative requirements are typically reflected in procedures and specifications. Legislation includes:
anti-discrimination
EEO
People from diverse backgrounds
People from diverse backgrounds may include:
any person involved in or related to the work process, such as work colleagues, managers and external personnel
Cultural differences
Cultural difference may include but is not limited to:
race
special needs
disabilities
gender
marital status
sexual preference
age
Examples of cultural differences
Examples of cultural differences may include but are not limited to:
language spoken and related communication style
levels of formality/informality
personal grooming
family obligations
recognised holidays
customs
work ethic
product preferences
Outside organisations
Outside organisations may include but are not limited to:
interpretative services
diplomatic services
local cultural organisations
appropriate government agencies
educational institutions

EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment
Assessment must be carried out in a manner that recognises the cultural and literacy requirements of the assessee and is appropriate to the work performed. Competence in this unit must be achieved in accordance with food safety standards and regulations.

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of ability to:
identify responsibilities according to the principles of anti-discrimination legislation
treat people from other cultures with respect and sensitivity
make efforts to communicate and understand others using verbal and non-verbal techniques
seek assistance when required to facilitate understanding
treat cross-cultural misunderstandings with sensitivity and act to resolve the matter with respect.

Context of and specific resources for assessment
Assessment must occur in a real or simulated workplace where the assessee has access to:
advice on legal rights and responsibilities relating to anti-discrimination and EEO
related company policies and procedures
opportunities to interact with others using typical workplace communication processes.

Method of assessment
This unit should be assessed together with core units and other units of competency relevant to the function or work role.

Guidance information for assessment
To ensure consistency in one's performance, competency should be demonstrated on more than one occasion over a period of time in order to cover a variety of circumstances, cases and responsibilities, and where possible, over a number of assessment activities.