Unit of competency Outline

Date retreived
22/07/2026 8:42 PM AWST

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Manage tenancy

Manage tenancy

Unit of competency
National Code
CPPREP4123
State Code
OAQ68
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/03/2019
View on TGA
State Implementation and Classification
Approved Date
03/06/2020
Field of Education
080503 - Real Estate
Original Release Date
03/06/2020
Nominal Hours
45
Description
This unit specifies the skills and knowledge required to manage a tenancy.It includes timely and effective communication with tenant, landlord and other stakeholders and the management of rent payments, arrears, routine inspections, repairs, maintenance, tenancy renewals, rent increases and tenancy agreement breaches. This unit applies to people currently working in or seeking to work in real estate. State or territory licensing requirements may apply to this unit.
Notes
Elements and Performance Criteria
1 Implement routine property inspections.
  • 1.1 Document agreed process for property inspection and for tenant notification.
  • 1.2 Arrange and conduct property inspection.
  • 1.3 Prepare routine property inspection report.
  • 1.4 Document and respond to issues or discrepancies identified through property inspection.
  • 1.5 Communicate with tenant and landlord about property condition and document communication.
2 Manage request for repairs and maintenance.
  • 2.1 Analyse request for repairs or maintenance to determine priority and consult with landlord for instructions.
  • 2.2 Document request for repair or maintenance and action taken.
  • 2.3 Select and engage appropriate tradesperson to quote and undertake repairs or maintenance.
  • 2.4 Confirm repair or maintenance has been completed to specification and quote.
  • 2.5 Communicate with tenant and landlord about repair and maintenance activities and document outcomes.
3 Manage additional tenant requests.
  • 3.1 Analyse request from tenant against tenancy terms and conditions.
  • 3.2 Communicate tenant request to landlord and document landlord’s instructions.
  • 3.3 Advise tenant of outcome and document communication.
  • 3.4 Monitor action, in response to tenant request, to completion and complete documentation.
4 Manage tenant compliance with tenancy agreement.
  • 4.1 Identify and manage rental arrears.
  • 4.2 Document and respond to identified breaches of tenancy agreement.
  • 4.3 Negotiate to resolve breach of tenancy agreement with landlord and tenant.
  • 4.4 Initiate appropriate actions when resolution of breach cannot be reached.
  • 4.5 Document communication undertaken with tenant and landlord regarding compliance.
5 Plan for tenancy agreement renewal.
  • 5.1 Advise landlord of advantages and disadvantages of rent increase and/or tenancy renewal.
  • 5.2 Identify expiry date of tenancy agreement and determine schedule for tenancy renewals.
  • 5.3 Document communication and negotiations with tenant and landlord regarding renewal of tenancy agreement.
  • 5.4 Conduct and document rent review and apply procedures to amend rent according to legislative requirements.
6 Manage property condition.
  • 6.1 Prepare cyclic maintenance schedule for the property.
  • 6.2 Recommend and report on improvements to property to maximise rental return.
  • 6.3 Prepare a plan to action landlord instructions including time line and budget.
  • 6.4 Document communication with tenant and landlord regarding maintenance activities.
  • 6.5 Monitor and document agreed maintenance activities.
No information
No information
Replaces
State Code National Code Title Type
AXI57 CPPDSM4049 Implement maintenance program for managed properties Unit of competency