Unit of competency Outline

Date retreived
22/07/2026 3:38 PM AWST

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Work in a retail bicycle environment

Work in a retail bicycle environment

Unit of competency
National Code
AURBCA101
State Code
OCK36
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
13/11/2020
View on TGA
State Implementation and Classification
Approved Date
31/03/2021
Field of Education
120505 - Work Practices Programmes
Original Release Date
31/03/2021
Nominal Hours
20
Description
This unit describes the skills and knowledge required to work in a bicycle retail environment. The unit involves determining own career goals, developing bicycle industry knowledge, maintaining tools, equipment and own workspace, and completing workplace processes and documentation.It applies to those working in the bicycle retail, service and repair industry.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare to work in a retail bicycle environment
  • 1.1 Determine job requirements in accordance with workplace instructions
  • 1.2 Source and interpret workplace information relating to own job role
  • 1.3 Identify workplace and team practices and lines of communication required of own job role
2. Undertake workplace activities
  • 2.1 Greet customer in line with workplace customer service standards
  • 2.2 Identify and address customer needs in accordance with workplace procedures and safety and environmental requirements
  • 2.3 Escalate complex customer requirements and feedback to supervisor as required
  • 2.4 Complete sale in line with workplace procedures and processes
3. Complete work processes
  • 3.1 Clear work area and dispose or recycle materials according to workplace procedures
  • 3.2 Maintain workplace sales equipment within scope of own role and report if faulty
  • 3.3 Complete workplace documentation according to workplace procedures
No information
No information
Replaces
State Code National Code Title Type
AXE58 AURBCA001 Work in a retail bicycle environment Unit of competency