Unit of competency Outline

Date retreived
22/07/2026 12:33 PM AWST

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Manage teams in the property industry

Manage teams in the property industry

Unit of competency
National Code
CPPREP5005
State Code
OAQ53
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/03/2019
View on TGA
State Implementation and Classification
Approved Date
03/06/2020
Field of Education
080301 - Business Management
Original Release Date
03/06/2020
Nominal Hours
35
Description
This unit specifies the skills and knowledge required to manage and evaluate agency teams in the property industry.The unit applies to industry professionals in the property industry. State or territory licensing requirements may apply to this unit.
Notes
Elements and Performance Criteria
1. Determine team requirements.
  • 1.1 Analyse and record requirements for teams in a property agency.
  • 1.2 Develop and record key performance indicators (KPIs) for teams which incorporate agency objectives, targets and are consistent with business strategies.
  • 1.3 Determine and develop role and responsibility descriptions for each team member.
  • 1.4 Determine structure of and develop plans for each team.
  • 1.5 Allocate resources to support attainment of team and agency KPIs.
2. Implement strategies to manage teams.
  • 2.1 Communicate agency standards, culture and business expectations to teams.
  • 2.2 Communicate agency team targets and roles to agency staff.
  • 2.3 Establish and maintain communication within and between teams.
  • 2.4 Promote balanced participation of team members in discussions and activities.
  • 2.5 Negotiate work roles of team members to balance team goals, job requirements and team members' individual difference.
3. Manage team performance.
  • 3.1 Implement strategies to provide training, coaching and mentoring for team members.
  • 3.2 Implement strategies to address team or individual performance issues and provide constructive feedback.
  • 3.3 Implement strategies to monitor conduct of teams according to legal requirements and agency policy.
  • 3.4 Implement conflict resolution processes to support team effectiveness.
  • 3.5 Review team member's performance and use results in planning individual professional development.
  • 3.6 Manage and review allocation resources to support attainment of targets and KPIs.
4. Evaluate team performance.
  • 4.1 Collect, record and use qualitative and quantitative data to evaluate achievement of KPIs.
  • 4.2 Use evaluation data to determine, record and implement improvements to maximise achievement of KPIs.
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State Code National Code Title Type
BEI0 CPP51119 Diploma of Property (Agency Management) Qualification
BHQ9 CPP51122 Diploma of Property (Agency Management) Qualification