Unit of competency Outline

Date retreived
22/07/2026 6:15 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Conduct workplace communication

Conduct workplace communication

Unit of competency
National Code
CPCCCM1014
State Code
OAP42
TGA Status
Replaced
DTWD Status
Transition (Replaced)
Current Release Number
1.00
Current Release Date
17/01/2019
View on TGA
State Implementation and Classification
Approved Date
12/04/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
12/04/2019
Nominal Hours
16
Description
This unit specifies the skills and knowledge required to communicate effectively with other workers in a construction workplace. It includes gathering, conveying and receiving information through verbal and written forms of communication. The unit requires a person undertaking this work to demonstrate communication skills as an integral part of routine work. It applies to workers in the construction industry. It involves working under supervision in a team environment.No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Gather, convey and receive information.
  • 1.1 Gather, receive and respond to verbal and written instructions with appropriate actions.
  • 1.2 Convey instructions accurately.
  • 1.3 Receive, interpret and confirm conveyed information.
  • 1.4 Use questions to gain additional information and to clarify understanding, using appropriate communication transfer techniques.
  • 1.5 Respond to work signage and other work health and safety (WHS) requirements with appropriate actions.
2. Use routine face-to-face communication.
  • 2.1 Receive and respond to routine instructions and messages.
  • 2.2 Follow workplace procedures for workplace requirements in communication with others.
  • 2.3 Access and interpret information from a range of sources using a variety of communication modes.
  • 2.4 Select and sequence information appropriately.
  • 2.5 Complete verbal and written reporting.
3. Use visual communication.
  • 3.1 Use visual communication that follows accepted industry practice or social conventions.
  • 3.2 Obtain, confirm and acknowledge attention of communicating parties.
  • 3.3 Clarify and confirm the intention of the visual communication at each step.
  • 3.4 Question or visually cancel visual communication that is unclear or ambiguous.
  • 3.5 Follow up instances of unclear visual communication to avoid repeated problems.
4. Participate in simple meeting processes.
  • 4.1 Identify and follow meeting processes.
  • 4.2 Seek responses and provide them to others in the meeting group.
  • 4.3 Provide constructive contributions.
  • 4.4 Identify and record meeting goals and outcomes.
No information
No information
Replaces
State Code National Code Title Type
D7349 CPCCCM1014A Conduct workplace communication Unit of competency
Replaced By
State Code National Code Title Type
OCQ61 CPCCOM1014 Conduct workplace communication Unit of competency