Unit of competency Outline
Date retreived
22/07/2026 1:32 PM AWST
22/07/2026 1:32 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Monitor and improve knowledge management system
Monitor and improve knowledge management system
Unit of competency
National Code
ICADBS501A
ICADBS501A
State Code
D7775
D7775
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
11/10/2011
Field of Education
020199 - Computer Science, N.e.c.
Original Release Date
11/10/2011
Nominal Hours
20
Description
This unit describes the performance outcomes, skills and knowledge required to monitor and improve a knowledge management system.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Notes
Elements and Performance Criteria
1. Investigate knowledge management system
- 1.1 Review structure of existing knowledge management system and develop an understanding of its operation
- 1.2 Interview clients and staff to determine information requirements
- 1.3 Identify frequently requested information
- 1.4 Create a structure for organising information
- 1.5 Document structure and forward to appropriate person for approval
2. Create knowledge management system
- 2.1 Retrieve identified information
- 2.2 Organise information to follow the approved structure
- 2.3 Document information structure
3. Distribute and monitor knowledge management system documentation
- 3.1 Distribute knowledge management system documentation to clients and staff
- 3.2 Gather feedback from clients and staff and incorporate into improving systems and processes
- 3.3 Monitor use of knowledge management system to determine effectiveness
- 3.4 Make changes to knowledge management system
- 3.5 Make knowledge management system documentation available
- 3.6 Implement and monitor process improvements
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Clients may include:
clubs
external organisations
individuals
internal departments
internal employees.
Requirements may relate to:
application
business
database
network
people in the organisation
platform
system.
Information may include:
documents
other output
test pages
web pages.
Systems and processes may include:
computer systems (hardware and software)
networks (local, national or international)
workflows, associated routines and operating procedures.
Process improvements may include:
improved customer relationships
improved international or domestic competitiveness
improved value-adding
new or improved business processes
new products
reduction of production costs.
Clients may include:
clubs
external organisations
individuals
internal departments
internal employees.
Requirements may relate to:
application
business
database
network
people in the organisation
platform
system.
Information may include:
documents
other output
test pages
web pages.
Systems and processes may include:
computer systems (hardware and software)
networks (local, national or international)
workflows, associated routines and operating procedures.
Process improvements may include:
improved customer relationships
improved international or domestic competitiveness
improved value-adding
new or improved business processes
new products
reduction of production costs.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
monitor existing knowledge management systems
implement strategies to improve a new or existing knowledge management system.
Context of and specific resources for assessment
Assessment must ensure access to:
databases
organisational information requirements
information repositories
current knowledge management systems
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning of candidate to determine knowledge of knowledge management
review of candidate’s completed documentation of knowledge management system
evaluation of candidate’s improvements to existing knowledge management system.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
monitor existing knowledge management systems
implement strategies to improve a new or existing knowledge management system.
Context of and specific resources for assessment
Assessment must ensure access to:
databases
organisational information requirements
information repositories
current knowledge management systems
appropriate learning and assessment support when required
modified equipment for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
verbal or written questioning of candidate to determine knowledge of knowledge management
review of candidate’s completed documentation of knowledge management system
evaluation of candidate’s improvements to existing knowledge management system.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D0130 | ICAI5216B | Monitor and improve knowledge management system | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUT59 | ICTDBS501 | Monitor and improve knowledge management system | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D576 | ICA60111 | Advanced Diploma of Information Technology | Qualification |