Unit of competency Outline

Date retreived
22/07/2026 9:02 PM AWST

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Develop and nurture relationships

Develop and nurture relationships

Unit of competency
National Code
BSBCMM501
State Code
AUH69
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2015
View on TGA
State Implementation and Classification
Approved Date
15/09/2015
Field of Education
120505 - Work Practices Programmes
Original Release Date
15/09/2015
Nominal Hours
40
Description
This unit describes the skills and knowledge required to develop, nurture and maintain various networks and relationships with client, customers and colleagues in order to promote the organisation, to improve business practices and to find and secure new business relationships.It applies to individuals who use communication and networking skills to develop and consolidate relationships with people in a range of sectors. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Develop professional relationships
  • 1.1 Conduct dealings with clients, professionals, and other third parties professionally and in accordance with the organisation's policies and procedures and legislative, regulatory and professional codes of practice
  • 1.2 Comply with organisation’s social, business and ethical standards to develop and maintain positive relationships
  • 1.3 Deal with colleagues, clients and other parties in a competent manner and with regard to confidentiality
  • 1.4 Adjust interpersonal styles and methods to the needs and situations of other parties
2 Build and maintain business networks and relationships
  • 2.1 Develop and maintain business and professional networks and other relationships to benefit the organisation
  • 2.2 Use business and professional networks to identify and cultivate relationships in order to promote and market the organisation
  • 2.3 Collaborate with other professionals and third parties to expand and enhance the reputation of the organisation and to identify new and improved business practices
3 Nurture relationships and build on referral business for the long term
  • 3.1 Follow up referral business through appropriate communication channels to find and secure new business relationships
  • 3.2 Identify referral needs quickly and provide information about relevant products and services
  • 3.3 Refer information and ideas about referral business to designated individuals with a view to nurturing ongoing business relationships
No information
No information
Replaces
State Code National Code Title Type
WB894 BSBCMM501A Develop and nurture relationships Unit of competency
Replaced By
State Code National Code Title Type
OCD87 BSBTWK601 Develop and maintain strategic business networks Unit of competency
State Code National Code Title Type
BDL6 DEF50417 Diploma of Defence Paralegal Services Qualification
AVS5 BSB52215 Diploma of Legal Services Qualification