Unit of competency Outline

Date retreived
23/07/2026 1:43 PM AWST

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Maintain business to business relationships

Maintain business to business relationships

Unit of competency
National Code
SIRXCEG005
State Code
AWX32
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
31/03/2016
View on TGA
State Implementation and Classification
Approved Date
13/09/2016
Field of Education
080301 - Business Management
Original Release Date
13/09/2016
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to develop and maintain relationships with business customers by identifying customer needs and improving outcomes.It applies to individuals working in customer service roles in a diverse range of wholesale businesses. They operate with independence and under limited supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Maintain contact with business customers.
  • 1.1.Confirm relevant contact personnel for each business or account customer.
  • 1.2.Document and maintain currency of contact details.
  • 1.3.Participate in, and contribute to, team activities to provide services to business customers.
  • 1.4.Identify and build external relationships to improve supply chain efficiency.
  • 1.5.Maintain business customer contact according to organisational policies and procedures.
2. Identify business customer needs.
  • 2.1.Confirm the mechanisms to identify business customer needs.
  • 2.2.Consult relevant customer contacts to review their business needs.
  • 2.3.Review current business and promotional activities, and determine future needs for individual customers.
  • 2.4.Outline and confirm trading terms for specific business customers.
  • 2.5.Confirm and apply organisational pricing policies and procedures.
  • 2.6.Process information about business using the latest forecasts of current and future trends.
3. Improve business customer outcomes and business relationships.
  • 3.1.Report, promote and advocate for the needs of business customers and end consumers within the organisation.
  • 3.2.Identify and use quality assurance and compliance procedures to qualify and quantify business customer needs.
  • 3.3.Identify and discuss ideas about improving sales service and performance with colleagues and customers
  • 3.4.Ensure the standards of quality required to meet business customer service needs and expectations are met.
  • 3.5.Recognise deficiencies in service provided to business customers and rectify to customer satisfaction in line with own level of responsibility.
  • 3.6.Anticipate future needs of business customers and plan and document activities accordingly.
  • 3.7.Provide regular, effective and targeted feedback to business customers regarding services and the value that is provided.
No information
No information
Replaces
State Code National Code Title Type
WD951 SIRXCCS305 Maintain business to business relationships Unit of competency