Elements and Performance Criteria

The contexts for planning, managing and evaluating programs and services includes:
Managing projects or strategies internal to the organisation/agency
Managing projects or strategies across organisation/agencies
Managing projects in collaboration with the community or community-based organisations

Planning, managing and evaluating programs and services will be carried out within requirements established by:
Organisational missions, philosophy, outcomes and goals
Quality standards
Organisational policy, procedures and program standards
State and commonwealth legislation and other statutory requirements
International conventions on the rights of children and young people
Duty of care, code of ethics, professional standards, organisational standards

Evaluating feasibility of programs or services includes:
Direction and outcomes are evaluated against existing and future organisational mission, objectives and outcomes for consistency and congruity
Stakeholders impacted on by project or strategy are involved as much as is appropriate in setting the direction, providing input eg. Content and/or process, and marketing

Identifying and acquiring resources includes:
Preparing submissions
Liaising with key stakeholders and assessing the availability and accessibility to funding

Critical aspects of assessment:
Ability to devise, initiate, manage and evaluate programs and services
Evidence of competency requires demonstration of knowledge related to applicable agency and legislative requirements

Essential knowledge:
Project management models/processes
Submission writing protocols
Funding sources and submission protocols
Referral protocols
Range of services available across organisations
Marketing models/systems
Financial management models/systems
People management models/systems
General management principles/models
Change management models/principles

Essential skills:
Project management
Financial management
People management
Communication
Delegation

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
It is recommended that assessment be conducted over more than one occasion and that competence be demonstrated in the planning, implementation and evaluation of at least one new program

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.