Unit of competency Outline
Date retreived
22/07/2026 2:14 PM AWST
22/07/2026 2:14 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Provide support to self-represented litigants
Provide support to self-represented litigants
Unit of competency
National Code
PSPCRT017
PSPCRT017
State Code
AWW27
AWW27
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
091103 - Legal Studies
Original Release Date
21/07/2016
Nominal Hours
35
Description
This unit describes the skills required to support and assist self-represented litigants. It involves identifying the specific needs of the self-represented litigant and delivering appropriate support, information and referral.This unit applies to those working within the court system operating under procedures set by the court. Support must be provided within area of responsibility and with authority and limits imposed by the court.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify client needs
- 1.1 Collect and access client information and identify client's needs.
- 1.2 Assess information for complexity, urgency, safety risks and eligibility for services.
- 1.3 Clarify problems raised by the client and seek assistance from appropriate persons to identify how best to meet client needs.
- 1.4 Share information provided by client while adhering to protocols and limitations.
2. Provide information and options
- 2.1 Identify and communicate to the client any limitations in addressing client needs.
- 2.2 Provide appropriate referrals, including making necessary and appropriate arrangements according to client needs.
3. Provide assistance
- 3.1 Provide assistance to access support services and alternative procedural options.
- 3.2 Provide assistance to complete and comply with procedural requirements, including initiating matters, orders, lodging documents and appearing in court.
- 3.3 Provide assistance to facilitate the case management of legal proceedings and the implementation of procedural modifications within area of responsibility and with authority and limits imposed by the court.
4. Facilitate communication
- 4.1 Use appropriate interpersonal skills to facilitate communication between self-represented litigants and other parties.
- 4.2 Resolve difficult situations using conflict-resolution techniques and make referrals.
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D3682 | PSPCRT416A | Provide support to self-represented litigants | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| AZY8 | PSP40216 | Certificate IV in Court Operations | Qualification |