Unit of competency Outline

Date retreived
22/07/2026 9:55 PM AWST

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Establish and manage client relationships

Establish and manage client relationships

Unit of competency
National Code
CHCCOM006
State Code
AVC28
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
08/12/2015
View on TGA
State Implementation and Classification
Approved Date
22/01/2016
Field of Education
090513 - Counselling
Original Release Date
22/01/2016
Nominal Hours
30
Description
This unit describes the skills and knowledge to establish and manage professional one-to-one relationships with clients in the context of providing an ongoing health service or intervention.This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.
Notes
Elements and Performance Criteria
1. Establish professional relationship with the client
  • 1.1 Establish relationship within appropriate professional boundaries
  • 1.2 Build trust and respect through use of effective communication techniques
  • 1.3 Identify and respond to client special needs
  • 1.4 Communicate in ways that take account of cultural considerations
  • 1.5 Exercise discretion and confidentiality
2. Manage client interactions
  • 2.1 Use a collaborative and person centred approach when working with clients
  • 2.2 Use motivational interviewing as a basis for client interactions
  • 2.3 Seek client information respectfully and sensitively, using purposeful, systematic and diplomatic questions
  • 2.4 Support the client to identify and articulate key information that supports the provision of service
  • 2.5 Encourage clients to voice queries or concerns and address these appropriately
  • 2.6 Respond to difficult or challenging behaviour using established techniques
  • 2.7 Maintain professional integrity and boundaries at all times
  • 2.8 Work within scope of role and identify and respond to situations where interactions suggest the need for client referral
3. Provide effective responses to client enquiries
  • 3.1 Select the most appropriate mode of communication for the information being provided
  • 3.2 Use language and terminology that the client will understand
  • 3.3Present information clearly and with sufficient detail to meet client needs
  • 3.4 Confirm with client that the information has been understood and address any unresolved issues
No information
No information
Replaces
State Code National Code Title Type
D5821 HLTCOM404C Communicate effectively with clients Unit of competency