Unit of competency Outline

Date retreived
22/07/2026 8:39 PM AWST

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Contribute to an integrated service delivery program

Contribute to an integrated service delivery program

Unit of competency
National Code
PSPCRT014
State Code
AWW30
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
07/03/2016
View on TGA
State Implementation and Classification
Approved Date
21/07/2016
Field of Education
080315 - Project Management
Original Release Date
21/07/2016
Nominal Hours
25
Description
This unit describes the skills required to participate effectively as a member of an integrated service delivery program in which a number of organisations collaborate to deliver services. It includes identifying program roles and responsibilities, establishing positive collaborative relationships, supporting implementation of integrated service delivery programs and sharing and disclosing client information.This unit applies to those working within the court system operating under procedures set by the court.The skills and knowledge described in this unit must be applied within the legislative, regulatory and policy environment in which they are carried out. Organisational policies and procedures must be consulted and adhered to, particularly those set by the court.Those undertaking this unit would generally work independently with occasional supervisory responsibilities. They would perform complex tasks in a range of familiar and unfamiliar contexts.No licensing, legislative or certification requirements apply to unit at the time of publication.
Notes
Elements and Performance Criteria
1. Identify program roles and responsibilities
  • 1.1 Identify program stakeholders and partners and agreed roles and responsibilities.
  • 1.2 Identify agreed program objectives, services, operational procedures, reporting requirements, documentation required and performance standards.
  • 1.3 Determine own role and responsibilities from legislation, regulations, organisational procedures and/or service agreements and communicate.
  • 1.4 Identify outcomes and objectives of program for own organisation.
  • 1.5 Identify agreed priorities for service delivery and agreed assessment protocols for eligibility of program services.
2. Establish positive collaborative relationships
  • 2.1 Generate stakeholder and partner trust, confidence and support by demonstrating a high standard of personal performance and professional conduct.
  • 2.2 Use communication strategies to represent your organisation positively to stakeholders and partners.
  • 2.3 Clarify and discuss objectives, skills and expertise of all stakeholders and/or partners to promote understanding and enhance collaboration.
  • 2.4 Make decisions in consultation with relevant stakeholders and partners where appropriate.
  • 2.5 Participate in processes to resolve conflict.
3. Support implementation of integrated service delivery program
  • 3.1 Provide services according to agreed standards of delivery.
  • 3.2 Maintain systems, records, documentation and reporting procedures as required.
  • 3.3 Recognise limits of own expertise, obligations and legal accountability, and access appropriate sources of authority and/or expertise as required.
  • 3.4 Identify and address issues, concerns and problems identified by program stakeholders, partners and clients.
4. Share and disclose client information
  • 4.1 Obtain consent to receive services and exchange personal information, from stakeholders, partners and clients.
  • 4.2 Identify and apply legal limits of information sharing before providing information.
  • 4.3 Liaise with stakeholders and partners to ensure appropriate handover of clients and/or client information when required.
  • 4.4 Maintain individual and organisational confidentiality when distributing information internally and externally.
No information
No information
Replaces
State Code National Code Title Type
D3679 PSPCRT413A Contribute to an integrated service delivery program Unit of competency
State Code National Code Title Type
AZY8 PSP40216 Certificate IV in Court Operations Qualification