Unit of competency Outline

Date retreived
22/07/2026 3:38 AM AWST

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Communicate effectively in cross-cultural environments

Communicate effectively in cross-cultural environments

Unit of competency
National Code
SFICPL204
State Code
OAS01
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/06/2019
View on TGA
State Implementation and Classification
Approved Date
21/10/2019
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/10/2019
Nominal Hours
20
Description
This unit of competency describes the skills and knowledge required to interact with people from cultures different to one's own using culturally appropriate verbal and non-verbal communication.The unit applies to individuals who work in a compliance monitoring environment and interact with both internal and external stakeholders.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Use verbal and non-verbal communication in a culturally sensitive manner
  • 1.1 Recognise and respect cultural differences of the individual and/or community
  • 1.2 Establish a rapport with the individual to enable further conversation
  • 1.3 Accommodate conventions of conversation and language patterns
  • 1.4 Ensure language and concepts used are culturally appropriate to the individual and/or community
  • 1.5 Ensure gestures and non-verbal communication used are culturally appropriate
  • 1.6 Ensure dress and behaviours are culturally appropriate for interaction with the individual and/or community
2. Interact with people in a culturally appropriate way
  • 2.1 Use strategies for developing effective cross-cultural relationships
  • 2.2 Identify and address barriers to effective cross-cultural communication to maintain effective relationships
  • 2.3 Use strategies for resolving differences or misunderstandings
  • 2.4 Identify and use interpreter resources to facilitate effective communication within the workplace
  • 2.5 Ensure compliance requirements are based on culturally appropriate practices
No information
No information
Replaces
State Code National Code Title Type
D9187 SFICOMP205B Communicate effectively in cross-cultural environments Unit of competency
State Code National Code Title Type
BEJ3 SFI20419 Certificate II in Fisheries Compliance Support Qualification