Unit of competency Outline

Date retreived
23/07/2026 7:38 AM AWST

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Manage short-term or holiday letting

Manage short-term or holiday letting

Unit of competency
National Code
CPPREP4510
State Code
OAQ81
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
21/03/2019
View on TGA
State Implementation and Classification
Approved Date
03/06/2020
Field of Education
080503 - Real Estate
Original Release Date
03/06/2020
Nominal Hours
45
Description
This unit specifies the skills and knowledge required to manage short-term or holiday letting where a residential tenancy agreement is not required.It includes managing bookings, maintaining premises and processing funds for deposit, accommodation, cancellations and miscellaneous charges, with a focus on providing professional guest service and satisfaction.This unit applies to industry professionals in real estate.State or territory licensing requirements may apply to this unit.
Notes
Elements and Performance Criteria
1 Market property for short-term letting.
  • 1.1 Identify and document property features.
  • 1.2 Identify and document rates for short-term letting based on seasonal factors, minimum stay and owner instructions.
  • 1.3 Prepare marketing and communication materials based on property features and owner instructions.
  • 1.4 Confirm property marketing plan with owner, including budget, fees and charges.
  • 1.5 Implement property marketing activities.
  • 1.6 Monitor effectiveness of property marketing activities and communicate recommendations for changes to marketing plan to owner.
2 Manage bookings.
  • 2.1 Coordinate bookings via all booking platforms and record in booking system.
  • 2.2 Identify and resolve conflict of booking dates or double bookings.
  • 2.3 Manage deposits and provide cancellation and refund information.
  • 2.4 Provide accurate information to potential guests about property features, facilities and local area.
3 Manage guest stay.
  • 3.1 Manage reception, check in, property access and support services.
  • 3.2 Manage guest payments.
  • 3.3 Receive and respond to special requests from guests.
  • 3.4 Manage housekeeping services, cleaning and inventory maintenance.
  • 3.5 Manage resolution of complaints and guest dissatisfaction.
  • 3.6 Follow check out procedures.
  • 3.7 Survey guest experience.
  • 3.8 Monitor and respond to guest comments and feedback on property.
4 Manage property condition.
  • 4.1 Conduct and record property inspection.
  • 4.2 Respond to issues with property condition arising from guest stay.
  • 4.3 Identify and document repairs required to property.
  • 4.4 Communicate repair requirements with owner and obtain instructions.
  • 4.5 Organise and manage repairs based on owner instructions, quotes obtained and specified standards.
5 Provide property reports.
  • 5.1 Produce reports for owner including occupancy/vacancy rates, income and expenses.
  • 5.2 Identify opportunities for improvements to property or marketing to achieve optimum occupancy rates.
  • 5.3 Communicate reports, including opportunities for improvement, to owner and take instructions for additional agency services.
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State Code National Code Title Type
BEH9 CPP41419 Certificate IV in Real Estate Practice Qualification