Unit of competency Outline

Date retreived
22/07/2026 10:34 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Contribute to information requirements in the community sector

Contribute to information requirements in the community sector

Unit of competency
National Code
CHCINF303B
State Code
D8577
TGA Status
Replaced
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
10/09/2013
Field of Education
090515 - Welfare Studies
Original Release Date
10/09/2013
Nominal Hours
30
Description
DescriptorThis unit describes the knowledge and skills required by the worker to undertake administrative duties, including providing client information and completing other information requirements across a range of community sectors
Notes
Elements and Performance Criteria
1. Maintain accurate records
  • 1.1 Demonstrate understanding of the purpose of health/service records
  • 1.2 Identify client information and record-keeping requirements relative to roles and responsibilities
  • 1.3 Provide client information and workplace forms that are clear, concise, factual and reflect legal and organisation requirements
  • 1.4 Present client information and workplace forms using appropriate technology, protocols and in a timely manner
  • 1.5 Supply client information according to organisation protocols and duty of care requirements
  • 1.6 Where appropriate, collect data according to directions
  • 1.7 Follow organisation protocols to protect confidentiality of the client information and health/service records
  • 1.8 Use health terminology and common abbreviations appropriately and within appropriate scope of roles and responsibilities
2. Comply with the administration protocols of the organisation
  • 2.1 Complete workplace forms and documents in accordance with organisation timeframes, protocols and procedures
  • 2.2 Store and maintain organisation information in accordance with organisation protocols and procedures
  • 2.3 Select and use equipment appropriate to the task according to organisation procedures and manufacturer's instructions
  • 2.4 Report any equipment faults to the appropriate person
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Workplace forms may include:
Client contact registers including telephone calls
Incident reports
Job sheets, time sheets, rosters
Meeting registers and records
Promotional materials
Purchase orders and invoices
Report on client status


Client information may include:
Difficulties and concerns about support procedures, programs and activities
Feedback from family, carer, neighbours and/or friends of the client
Feedback on client participation in support procedures, programs and activities
May be written or verbal
Observations of variation in status


Appropriate technology may include:
Email
Facsimiles
Internal office memos
Letters
Personal visits
Telephone calls


Client information may be in English or community languages as required by the organisation/service:
Chart reports
Letters
Memos
Notes
Records
Verbal or written
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Evidence must include observation of performance in the work environment or in a simulated work setting


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Observations
Questioning
Evidence gathered from the workplace environment
Demonstration over a period of time to ensure consistency of performance
Replaces
State Code National Code Title Type
D2579 CHCINF303A Contribute to information requirements in the community sector Unit of competency