Elements and Performance Criteria

Equipment may include:
Office equipment
Vehicles
Maintenance equipment
Appliances
Machinery

Relevant documentation and records may include:
Sign on/sign off sheets
Purpose designed report forms

Administrative records may include:
Accounting records eg. Account for payments, petty cash payments, purchases
Client records eg. Client statistics, client details, contact numbers etc.
Assessment and referral records
Records of jobs/clients attended

Reports may be:
Notes
Memos
Letters
Records
Chart reports

Critical aspects of assessment:
Competency should be demonstrated over the full range of equipment that the worker would be expected to use
Relevant policies, guidelines and procedures of the organisation relating to administrative duties are followed
Completion of documentation as required by the organisation/service

Essential knowledge:
Organisation reporting procedures
Manufacturers guidelines for particular equipment
Organisational equipment, ordering and recording systems
Organisational occupational health and safety policies
Organisational financial policies and procedures

Essential skills:
Communication with team members and management
Language competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace. Oral communication skills range from listening to instructions or short presentations on workplace equipment, asking questions to clarify points or issues, to providing information to others. Language used may be English or a community language
Literacy competence required to fulfil the procedures of the organisation/service, and according to the support available in the workplace. Writing skills may range from the need to fill out a simple form to completion of a short client report. Reading skills may range from understanding safety signs to reading instructions on how to use equipment
Numeracy competence required to fulfil the procedures of the organisation/service, and according to support available. Numeracy tasks may range from the need to count supplies to recording information on an organisational form
Note:

Resource implications:
Access to appropriate workplace where assessment can be conducted or
Simulation of realistic workplace setting for assessment

Consistency in performance:
Assessment may include observation, questioning and evidence gathered from the workplace environment. Workplace evidence can include testimonials, portfolios or copies of completed workplace records/documentation
Assessment may be conducted on one occasion but must include the normal range of workplace situations

Context of assessment:
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. This may include the use of languages other than English and alternative communication systems.