Unit of competency Outline

Date retreived
22/07/2026 7:55 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide administrative support

Provide administrative support

Unit of competency
National Code
CHCADMIN302D
State Code
D8541
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
080901 - Secretarial And Clerical Studies
Original Release Date
15/07/2014
Nominal Hours
20
Description
DescriptorThis unit describes the knowledge and skills required by workers to provide administrative support to a small or medium sized organisation/service area
Notes
Elements and Performance Criteria
1. Use and maintain equipment and machines
  • 1.1 Select equipment appropriate to the task and use according to organisation procedures and manufacturer's instructions
  • 1.2 Deal with issues/problems arising from operation of equipment in accordance with organisation procedures
  • 1.3 Undertake training to use particular systems and equipment as needed
  • 1.4 Take appropriate action to ensure the physical security of property and assets
  • 1.5 Store and dispose of equipment and materials according to organisation procedures
  • 1.6 Maintain equipment according to manufacturer's specifications
  • 1.7 Maintain accuracy of all relevant documentation and records
  • 1.8 Keep documentation and records according to organisation procedures
  • 1.9 Monitor supplies and stores
  • 1.10 Order additional supplies and stores according to organisation procedures
2. Meet administrative requirements
  • 2.1 Maintain accurate administrative records as required by the organisation
  • 2.2 Prepare reports as required, and to the standard required by the organisation
  • 2.3 Make documentation and reports available to relevant personnel as required
  • 2.4 Use finance resources according to organisation guidelines
  • 2.5 Store records in a secure place
  • 2.6 Maintain security, privacy and confidentiality policies of the organisation
RANGE STATEMENT

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Equipment may include:
Appliances
Machinery
Maintenance equipment
Office equipment
Vehicles


Relevant documentation and records may include:
Purpose designed report forms
Sign on/sign off sheets


Administrative records may include:
Accounting records e.g. Account for payments, petty cash payments, purchases
Assessment and referral records
Client records e.g. client statistics, client details, contact numbers etc.
Records of jobs/clients attended


Reports may be:
Chart reports
Letters
Memos
Notes
Records
EVIDENCE GUIDE

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communication systems
Assessment must include the normal range of workplace situations


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment include:
access to appropriate workplace where assessment can take place, or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observation, questioning and evidence gathered from the workplace environment
Workplace evidence can include testimonials, portfolios or completed workplace records/ documentation
Replaces
State Code National Code Title Type
S2966 CHCADMIN2B Provide administrative support Unit of competency
D2216 CHCADMIN302C Provide administrative support Unit of competency