Qualification Outline
22/07/2026 5:24 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Certificate III in Employment Services
Certificate III in Employment Services
CHC30912
J011
Replaced
Replaced
National Endorsed, State Implementation and Classification
Releases
| Release Version | Release Date | TGA Status | DTWD Status |
|---|---|---|---|
| 1.00 | 07/05/2012 | Current | Approved |
Description
This qualification covers workers who provide a range of services to client and employers aimed at locating, securing and maintaining suitable employment for clients.
Occupational titles may include:
Associate employment consultant
Employment services receptionist
Employment consultant in training
Employment services administrative support
Customer service officer
Administrative officer
Schedule
Packaging Rules
Twelve (12) units are required for award of this qualification including:- eight (8) core units
- four (4) elective units
A wide range of elective units is available, including:
- Group A electives which are recommended for culturally aware and respectful practice
- Group B electives of which one (1) unit only may be selected
- Group C electives of which one (1) unit only may be selected
- Other relevant electives listed in the qualification outline
- Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Community Services and/or Health Training Packages
- Where appropriate, to address workplace requirements, up to two (2) units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on TGA or other public listing
1. Core Units
All twelve (12) units must be completed
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WD312 | HLTWHS300A | Contribute to WHS processes | 30 | Unit of competency |
| WC842 | CHCCS311D | Deliver and monitor services to clients | 55 | Unit of competency |
| D2477 | CHCES312A | Deliver contracted employment services | 20 | Unit of competency |
| WC953 | CHCORG303C | Participate effectively in the work environment | 35 | Unit of competency |
| WC911 | CHCES303C | Use labour market information | 25 | Unit of competency |
| D2313 | CHCCOM403A | Use targeted communication skills to build relationships | 45 | Unit of competency |
| D8570 | CHCES311B | Work effectively in employment services | 45 | Unit of competency |
| WC843 | CHCCS400C | Work within a relevant legal and ethical framework | 50 | Unit of competency |
2. Group A Culturally Aware and Respectful Practice
One (1) or both units are recommended, not mandatory to be completed.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D8283 | HLTHIR404D | Work effectively with Aboriginal and/or Torres Strait Islander people | 30 | Unit of competency |
| D8281 | HLTHIR403C | Work effectively with culturally diverse clients and co-workers | 30 | Unit of competency |
3. Group B Elective Units
One (1) unit may be completed from Group B.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| WC931 | CHCINF302D | Maintain the organisation's information systems | 20 | Unit of competency |
| D0749 | BSBINM201A | Process and maintain workplace information | 20 | Unit of competency |
4. Group C Elective Units
One (1) unit may be completed from Group C.
Please refer to the packaging rules for the full details of available options.
| State Code | National Code | Title | Hours | Type |
|---|---|---|---|---|
| D2397 | CHCDIS220B | Prepare for disability work | 25 | Unit of competency |
| WC888 | CHCDIS301C | Work effectively with people with a disability | 85 | Unit of competency |
5. Other Relevant Elective Units
Four (4) units may be completed from the elective units listed.
Please refer to the packaging rules for the full details of available options.
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D276 | CHC30908 | Certificate III in Employment Services | Qualification |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AYZ9 | CHC41115 | Certificate IV in Employment Services | Qualification |
No information
Entry Requirements
Not Applicable
Traineeships and Apprenticeships