Unit of competency Outline
Date retreived
22/07/2026 6:39 AM AWST
22/07/2026 6:39 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Participate effectively in the work environment
Participate effectively in the work environment
Unit of competency
National Code
CHCORG303C
CHCORG303C
State Code
WC953
WC953
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
21/07/2014
Field of Education
120505 - Work Practices Programmes
Original Release Date
21/07/2014
Nominal Hours
35
Description
DescriptorThis unit describes the knowledge and skills required to work effectively as an individual and in work groups to contribute to achievement of organisation objectives
Notes
Elements and Performance Criteria
1. Contribute to the effective operation of the workgroup
- 1.1 Identify own job responsibilities and their contribution to service delivery
- 1.2 Work within defined job role and responsibilities
- 1.3 Seek assistance and direction and obtain as required
- 1.4 Work in a manner that complements that of others according to policies and rules of workplace practice
- 1.5 Complete activities to standard expected in workplace
- 1.6 Carry out set tasks in a positive and courteous manner
- 1.7 Identify resources needed to carry out own work duties
- 1.8 Deal with shortages of resources according to organisation practices
- 1.9 Keep work area well organised and safe in accordance with relevant standards/policies
2. Review and develop own work performance
- 2.1 Monitor own work according to requirements for job quality and customer service
- 2.2 Plan work activities to achieve individual objectives and organisation expectations
- 2.3 Report to supervisor when work requirements are unable to be met
- 2.4 Clearly communicate to supervisor/appropriate person, need for additional support to improve performance
- 2.5 Report need for training to supervisor, as required
- 2.6 Undertake training as appropriate
- 2.7 Take opportunities for support and supervision as required
3. Work cooperatively with others
- 3.1 Use problem solving when necessary so work is completed according to organisation policies and practices
- 3.2 Demonstrate respect for individual differences of workers in workplace relationships
- 3.3 Demonstrate understanding and application of the value of cultural differences and diversity when working with others
- 3.4 Identify and show respect for different roles and responsibilities
- 3.5 Behave appropriately in the workplace, in a manner likely to promote cooperation
- 3.6 Share information with others in order to complete set activities
- 3.7 Report conflicts in the workplace to supervisor
4. Contribute to the development of policies, practices and structures of an organisation
- 4.1 Report concerns regarding administrative policies, practices and procedures to supervisor
- 4.2 Report concerns regarding job responsibilities to supervisor
- 4.3 Provide information, ideas and suggestions to supervisor when requested
- 4.4 Participate in staff meetings/working groups, if required
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
The contexts for working with others include:
Full time, part time, casual employee of a government or non government organisation
Working within a voluntary capacity for an organisation
Working with others will be carried out within requirements established by:
Organisation policy and procedures
Relevant program standards
State and commonwealth legislation
Organisation requirements/ constraints may include:
Money
Other resources
Time
Resources may be:
Cleaning equipment
Financial assistance for programs
Office supplies
Pamphlets
Organisation practices dealing with shortages of resources may include:
Ordering more supplies
Telling a supervisor
Writing submissions or requests for additional resources
Report to supervisors may be:
Email and electronic transfers
Provided in person or by telephone
Provided in writing or using workplace forms e.g. Memos, notes
Through discussion
Need for additional support may be communicated:
Conveyed in verbal exchanges
During meetings
In writing according to organisation practices
Share information with othersmay be:
By note/message/memo
Email and electronic transfers
In person or by phone
Organisation policies and practices include those relating to:
Equal employment opportunity
First aid
Grievance resolution
Infection control
WHS
Workplace behaviour
Workplace harassment
The contexts for working with others include:
Full time, part time, casual employee of a government or non government organisation
Working within a voluntary capacity for an organisation
Working with others will be carried out within requirements established by:
Organisation policy and procedures
Relevant program standards
State and commonwealth legislation
Organisation requirements/ constraints may include:
Money
Other resources
Time
Resources may be:
Cleaning equipment
Financial assistance for programs
Office supplies
Pamphlets
Organisation practices dealing with shortages of resources may include:
Ordering more supplies
Telling a supervisor
Writing submissions or requests for additional resources
Report to supervisors may be:
Email and electronic transfers
Provided in person or by telephone
Provided in writing or using workplace forms e.g. Memos, notes
Through discussion
Need for additional support may be communicated:
Conveyed in verbal exchanges
During meetings
In writing according to organisation practices
Share information with othersmay be:
By note/message/memo
Email and electronic transfers
In person or by phone
Organisation policies and practices include those relating to:
Equal employment opportunity
First aid
Grievance resolution
Infection control
WHS
Workplace behaviour
Workplace harassment
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment must include working with both individuals and work groups in the organisation/ service and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems
Assessment is recommended to be conducted on more than one occasion or information for assessment gathered over time
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment, especially testimonials from colleagues
Related units:
This unit should be assessed in conjunction with other compulsory units packaged in a qualification
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
Assessment must include working with both individuals and work groups in the organisation/ service and under the normal range of workplace conditions
This may include the use of languages other than English and alternative communication systems
Assessment is recommended to be conducted on more than one occasion or information for assessment gathered over time
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resource requirements for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment
Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace environment, especially testimonials from colleagues
Related units:
This unit should be assessed in conjunction with other compulsory units packaged in a qualification
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8589 | CHCORG303B | Participate effectively in the work environment | Unit of competency |