Unit of competency Outline

Date retreived
22/07/2026 8:36 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Maintain the organisation's information systems

Maintain the organisation's information systems

Unit of competency
National Code
CHCINF302D
State Code
WC931
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
07/05/2012
View on TGA
State Implementation and Classification
Approved Date
15/07/2014
Field of Education
080905 - Practical Computing Skills
Original Release Date
15/07/2014
Nominal Hours
20
Description
DescriptorThis unit describes the knowledge and skills required to collect, store and provide accurate and current information to clients
Notes
Elements and Performance Criteria
1. Maintain accurate records
  • 1.1 Identify information needs of clients and key stakeholders and negotiate options for meeting them with client and other relevant people
  • 1.2 Update and maintain records and information in accordance with organisation procedures and report breaches to supervisor or management
  • 1.3 Identify and access appropriate and relevant sources of information so the organisation can provide information relevant to its service delivery
  • 1.4 Maintain specific information, including client assessment and referral records in accordance with organisation procedures and confidentiality considerations
  • 1.5 Prepare and present reports to the required standard
2. Handle organisation correspondence
  • 2.1 Deal with incoming correspondence according to established organisation guidelines
  • 2.2 Prepare and despatch outgoing correspondence in accordance with organisation procedures
3. Provide information as required
  • 3.1 Collect, index and maintain information in accordance with organisation procedures and requirements and to assure its currency and relevance
  • 3.2 Prepare and present required information in a manner appropriate to audience and purpose and consistent with organisation procedures
  • 3.3 Collect and maintain client statistics, inquiries and other data as required
  • 3.4 Utilise appropriate processes to handle and process data to address workplace needs
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.


Clients may include:
Individual members of the public
Family members and significant others
Referred or self referred


Records and reports may be verbal or written, according to the requirements of the job and may include:
Client information
Internal forms including:
time sheets
work sheets
correspondence incoming/outgoing
petty cash forms
reports for organisation and/or funding bodies
equipment usage report
financial statements
funding submissions
organisation policies and procedures manual


Correspondence may include:
Mail
Facsimiles
Email
Memos
Messages
Internal reports
Organisation newsletters


Information includes all that may be required for the effective operation of the organisation, including:
Details of relevant service provider, government agencies and funding sources
Details on the range of services provided by the organisation
Relevant government and organisation policies, legislation, statutory requirements
Client details
Network information
Professional development material
Data collected about clients or organisation operations


Processes for interpreting and analysing data include:
Relevant numerical calculations
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditionsThis may include the use of languages other than English and alternative communications systems


Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities


Context of and specific resources for assessment:
This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged
Resources required for assessment of this unit include access to:
an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment


Method of assessment:
Assessment may include observations, questioning and evidence gathered from the workplace e.g. viewing of information and storage system, collected data etc.
Replaces
State Code National Code Title Type
D2578 CHCINF302C Maintain the organisation's information systems Unit of competency