Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below.
Performance expectations may include:
Documented key performance indicators (KPIs) for:
individuals
individuals and crew
Informal KPIs developed by the Master for:
individuals
individuals and crew
Development plan may include:
Capacity for inserting ongoing evaluation, review and input
Codes of conduct
Crew competencies
Crew roles and responsibilities
KPIs
Learning opportunities
Negotiated agreement with individual
Performance standards
Work allocation
Work health and safety (WHS)/occupational health and safety (OHS) requirements
Work outputs and processes
Potential and current issues and problems may include:
Appeals against formal decisions such as assessments
Bullying
Discrimination and harassment
Dispute between individuals or parties
Grievances
Injury rehabilitation
Perceived or actual relating to work:
roles, job design and allocation of duties
performance of self and others
Prejudice or racial vilification
Promotions
Stress or personal problems
Learning and development opportunities may include:
Career pathways
Coaching
Conference and seminar attendance
External study
Formal course participation
Induction
In-house training programs
Job rotation
Mentoring
On-the-job training
Secondment
Interpersonal skills and communication techniques may include:
Active listening
Constructive feedback
Control of voice and body language
Flexibility and willingness to negotiate
Non-verbal communication
Presenting options and consequences
Paraphrasing
Reflecting and summarising
Speaking clearly and concisely
Seeking feedback to check understanding
Showing awareness of cultural and social differences
Using language sensitively
Using positive, confident and cooperative language
Stakeholders may include:
Coast stations
Master
Other ships
VTS centres
Barriers to effective cross-cultural communication may include:
Assumptions
Cultural
First or preferred language
Level of skill and knowledge
Power imbalance
Racist and prejudiced attitudes
Socioeconomic
Stereotypes and generalisations
Structural
Teamwork may include:
Advantages and disadvantages
Individual and group behaviour
Team building
Team problem solving
Types of groups
Organisational goals may include:
Client service standards
Environmental management
Organisational service standards
WHS/OHS
Leadership and guidance strategies may include:
Delegation
Empowerment
Job design
Motivation
Process theories

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, the required skills and knowledge, the range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
The evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the Elements, Performance Criteria, Required Skills, Required Knowledge and include:
developing effective planning documents
sharing an accurate understanding of current and predicted vessel status, operational status and external environment with necessary crew members
demonstrating effective leadership behaviour and teamwork techniques.
Context of and specific resources for assessment
Performance is demonstrated consistently over time and in a suitable range of contexts.
Resources for assessment include access to:
simulated situation where providing leadership to a crew, including motivation and teamwork, can be demonstrated
tools, equipment and personal protective equipment currently used in industry
relevant regulatory and equipment documentation that impacts on work activities
range of relevant exercises, case studies and/or other simulated practical and knowledge assessments
appropriate range of relevant operational situations in the workplace.
In both real and simulated environments, access is required to:
relevant and appropriate materials and equipment
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Method of assessment
Practical assessment must occur in an:
appropriately simulated workplace environment and/or
appropriate range of situations in the workplace.
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate to this unit:
direct observation of the candidate providing leadership to a crew
direct observation of the candidate applying relevant WHS/OHS requirements and work practices
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
In all cases where practical assessment is used it should be combined with targeted questioning to assess Required Knowledge.
Assessment processes and techniques must be appropriate to the language and literacy requirements of the work being performed and the capacity of the candidate.