Unit of competency Outline

Date retreived
22/07/2026 1:40 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT

ESTABLISH AND MAINTAIN A HARMONIOUS WORKPLACE ENVIRONMENT

Unit of competency
National Code
TDMML307B
State Code
S5455
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
19/06/2007
View on TGA
State Implementation and Classification
Approved Date
19/12/2007
Field of Education
120505 - Work Practices Programmes
Original Release Date
19/12/2007
Nominal Hours
15
Description
UNIT DESCRIPTOR:This unit involves the skills and knowledge required to establish and maintain a harmonious workplace environment on board a commercial vessel, including providing leadership to the crew, informing crew of expected standards of work and behaviour, allocating appropriate duties to crew, training and assessment of crew members, and identifying and dealing with conflict.
Notes
Elements and Performance Criteria
1 Provide leadershipto crew
  • a Support is provided for members of crew in their day-to-day work
  • b Feedback is provided to members of crew on the achievements and performance
  • c Members of crew are treated fairly, equitably and honestly in matters related to their day-to-day work
  • d Conflicts with and between officers and crew are resolved fairly, honestly and effectively
  • e Appropriate action is taken to prevent harassment and deals with it promptly, effectively and fairly should there be any indication that it may have occurred
  • f Suggestions for work improvements made by crew members are listened to and acted upon
  • g Credit for achievements are shared with crew
  • h A good example is provided of a responsible, fair, sympathetic, equitable and diligent member of the shipboard team
2 Allocate duties
  • a Work requirements are identified and clarified
  • b Competencies of crew members are assessed and confirmed
  • c Duties are assigned to crew in accordance with their competency and capabilities
  • d Crew members are advised of their rostered duties in accordance with company procedures
3 Maintain standards of work and behaviour on board vessel
  • a Performance standards for crew members are identified and interpreted in accordance with company procedures
  • b Required performance standards are communicated effectively to the crew
  • c Staff are motivated to achieve to set standards of work performance using appropriate methods
  • d Performance of the crew is monitored as required using appropriate methods in accordance with company procedures
  • e Outcomes of performance assessment are discussed with individual crew members and agreement is reached on appropriate action to be taken where performance is found to be below the set standards
4 Resolveconflicts
  • a Conflict situations are recognised and the issues involved are clarified with the personnel involved
  • b Solutions to the conflicts are negotiated using appropriate mediation and conflict resolution techniques
  • c Records of shipboard conflicts and the outcomes of mediation are maintained in accordance with company procedures and established mediation practices
5 Organise on-board training and assessment for crew
  • a Competencies required for work are identified and interpreted
  • b Competency deficiencies in crew members are identified and remedial action is initiated through counselling and training
  • c Workplace training needs are identified using appropriate assessment methods
  • d Training opportunities are organised for crew members in accordance with identified needs and company policy
  • e Shipboard drills are organised as required by regulations and company procedures
5 Organise on-board training and assessment for crew(continued)
  • f Assessment of crew during and after training activities and shipboard drills is carried out to confirm that required competencies and related knowledge have been demonstrated
  • g Paperwork related to the conduct and outcomes of training, drills and assessment on board vessel is completed and securely filed in accordance with company procedures
6 Evaluate on-board training and assessment
  • a Crew members are debriefed after training, drill and assessment activities using appropriate methods
  • b The efficacy of training, drill and assessment activities is evaluated based on feedback from participating crew and other relevant evidence
  • c The outcomes of evaluations of training and assessment are discussed with trainers and assessors and appropriate action is taken to make any required improvements
  • d Reports on training and assessment are evaluated, and any resultant action, are maintained and/or entered into the vessel's log as required
No information
No information
Replaces
State Code National Code Title Type
S2153 TDMML301A Establish and maintain a harmonious workplace environment Unit of competency
Replaced By
State Code National Code Title Type
WH847 MARG004 Provide leadership to crew Unit of competency
WG431 MARG5001A Provide leadership to crew Unit of competency