Unit of competency Outline

Date retreived
22/07/2026 7:17 PM AWST

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Build relationships between teams in an operations environment

Build relationships between teams in an operations environment

Unit of competency
National Code
MSS407006
State Code
BAJ67
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
22/06/2016
View on TGA
State Implementation and Classification
Approved Date
08/08/2016
Field of Education
120505 - Work Practices Programmes
Original Release Date
08/08/2016
Nominal Hours
70
Description
This unit of competency covers the skills and knowledge required to develop an attitude of respect for individuals in teams and trust between individuals, teams, supervisors and management in order to develop a suitable culture for implementing and sustaining competitive systems and practices initiatives.This unit is intended for team leaders and people with a similar sphere of influence/scope of authority and responsibility. It builds on more general competitive systems and practices graduate units and specifically addresses inter-team issues. The unit also encompasses intra-team issues where these are a barrier. The unit envisages a specialist facilitation role in assisting with implementing an organisation competitive systems and practices culture.This unit is also about developing a ‘whole of value stream’ view so that there is not competition between individuals or teams, but rather cooperation to achieve organisation and value stream goals with competition being directed towards other organisations competing in the marketplace. This unit may also be applied to service organisations applying competitive systems and practices principles.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Identify organisational relationships
  • 1.1 Map actual and intended process flows within and between teams.
  • 1.2 Map actual and intended communication/information/data flows within and between teams.
  • 1.3 Identify and map other interactions (actual and intended) within and between teams.
  • 1.4 Determine the consequences in terms of customer benefit of intended flows/interactions.
  • 1.5 Determine the consequences in terms of customer benefit of the actual flows/interactions.
2 Foster cooperation within team
  • 2.1 Present relationships information to team members.
  • 2.2 Discuss areas where greater cooperation would yield benefits.
  • 2.3 Agree on ways to achieve greater cooperation in these areas.
  • 2.4 Facilitate team implementation of agreed changes.
3 Foster cooperation between teams
  • 3.1 Present relationships information to teams/team representatives.
  • 3.2 Discuss areas where greater cooperation would yield benefits.
  • 3.3 Agree on ways to achieve greater cooperation in these areas.
  • 3.4 Obtain any necessary approvals for proposed changes.
  • 3.5 Facilitate implementation by teams of agreed changes.
4 Identify sources of tension, conflict or competition
  • 4.1 Examine team and individual key performance indicators (KPIs) for sources of conflict/competition.
  • 4.2 Examine flows and interactions for possible sources of conflict and competition.
  • 4.3 Observe interactions between team members and identify tensions, conflicts and competition.
  • 4.4 Observe interactions between teams and identify tensions, conflicts and competition.
  • 4.5 Observe response to change and resistance to change.
5 Reduce causes of tension, conflict or competition
  • 5.1 Draft modified KPIs to reduce causes of conflict and competition.
  • 5.2 Draft modified systems causing conflicting flows and interactions.
  • 5.3 Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition.
  • 5.4 Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition.
  • 5.5 Obtain any required approvals for suggested/drafted changes.
  • 5.6 Facilitate the implementation of the agreed solutions.
  • 5.7 Take actions to ensure agreed changes become standard practice.
No information
No information
Replaces
State Code National Code Title Type
WD584 MSS407006A Build relationships between teams in an operations environment Unit of competency
Replaced By
State Code National Code Title Type
OAF67 MSS407015 Build relationships between teams in an operations environment Unit of competency