Elements and Performance Criteria

RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirementsmay relate to:
applicable commonwealth, state and territory legislation which affects work such as:
workplace safety
environmental issues
equal employment opportunity
industrial relations
anti-discrimination and diversity
Australian building codes and regulations
Australian Communications Authority cabling standards
Australian standards and quality assurance requirements
award and enterprise agreements
evidence collection
freedom of information
licensing arrangements and certification requirements
privacy requirements
relevant industry codes of practice
telecommunications
trade practices.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Assignment instructionsmay include:
access to site and specific site requirements
equipment and system location information
equipment, tools and material requirements
personal protection clothing and equipment requirements
reporting requirements
security equipment and system information:
features, functions and capabilities
installation procedures
manufacturer's instructions
service and maintenance requirements
type
warranties and guarantees
specific client requirements
timeframes
work schedules
work tasks and procedures.
Relevant informationmay relate to:
historical performance information
operational data
site variables:
equipment and system usage
environmental conditions
building structures
client habits.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Relevant personsmay include:
clients
colleagues
engineers and technicians
equipment and systems manufacturers
security consultants
security personnel
site managers or project managers
supervisor.
Faultsmay be:
due to operational misuse
due to previous installation
electronic
environmental
mechanical
procedural
software-related.
Security equipment and systems may include:
access control systems
audible and visual warning devices
cameras and monitors
commercial and residential alarm systems
detection devices
electric and mechanical fire safety and fire locking systems
electronic locks and locking systems
electronic readers
electronic screen equipment
intercoms and control panels
security doors and door controls
specialised access control systems eg biometrics.
Security systems may be:
computerised
electronic
mechanical
procedural.
Tools, equipment and materialsmay include:
cable testing equipment
circuit board cleaner
communications equipment
computer cables and leads
computers and computer software including back-up disks
crimp tools
drop sheet
file
glass break tester
hand tools
interface PCBs
ladder
multimeter
personal protection equipment
power tools
routers
spirit level.
Site access and specific site requirementsmay relate to:
access and egress points
access codes, keys or passes
building codes and regulations
heritage requirements
noise control
obtaining security clearance
OHS requirements
time of access to site
union requirements.
Risks and hazardsmay relate to:
chemical hazards eg battery corrosion
exposed electrical wiring
exposure to:
asbestos
building debris
dust
glass fibre
live power
natural and other gas build-up
noise
vermin
water
manual handling
non-compliance with building codes and regulations.
Occupational Health and Safety (OHS) requirementsmay relate to:
emergency procedures
following confined spaces procedures
implementation of safety policies and procedures:
chemicals, gas and vapour
isolation procedures
monitoring and testing procedures
use of personal protection equipment and clothing
work clearance procedures
risk and hazard recognition
safety training
working with electrical wiring and cables
working with tools and equipment.
Personal protection equipmentmay include:
breathing apparatus
fire extinguisher
first aid kit
gloves
head protection
hearing protection
knee pads
masks
safety boots
safety glasses
warning signs and tapes
witches hats.
Systematic fault-findingmethods may involve:
identifying fault in shortest time possible
progressively isolating fault
reviewing all available information
using a methodical approach
using testing equipment
verifying continued existence of problem.
Operational data may be found in:
back-up information
central monitoring station records
maintenance documentation
manufacturer's instructions
software records
visual inspections.
Documentationmay include:
faulty or malfunctioning tools and equipment
location of security equipment and system
materials used
recommendations for repair
security equipment and system faults
testing and inspection results
warranty conditions
work activity report
written and electronic reports.

EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
ascertaining normal performance of security equipment and systems against specification schedules
cleaning and storing tools and equipment, reinstating work area in a clear and safe condition, and updating and submitting all required documentation in an accurate and prompt manner
conducting inspections and tests of security equipment and systems in a methodical manner and accurately identifying and diagnosing faults based on an assessment of test data, site variables, operational and historical information
following safe and efficient work practices in the use of tools and equipment and effectively managing risks and hazards in the work area
organising appropriate tools, equipment and materials to carry out checks and testing of a range of security equipment and systems
preparing and presenting accurate and concise documentation detailing fault diagnosis and repair recommendations based on verifiable data.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to plain English version of relevant statutes and procedures
access to a registered provider of assessment services
access to a suitable venue and equipment
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.