Unit of competency Outline

Date retreived
22/07/2026 1:34 PM AWST

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Market international freight forwarding services

Market international freight forwarding services

Unit of competency
National Code
TLII0001
State Code
AWM07
TGA Status
Current
DTWD Status
Approved
Current Release Number
2.00
Current Release Date
26/07/2022
View on TGA
State Implementation and Classification
Approved Date
04/08/2016
Field of Education
080505 - Marketing
Original Release Date
04/08/2016
Nominal Hours
25
Description
This unit involves the skills and knowledge required to market international freight forwarding services to customers as part of a senior operator job role. It involves recognising and acting on opportunities to market services, maintaining contact and building relationships with customers, and forwarding customer contacts on to the sales department. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1 Recognise opportunities to market enterprise services to customers
  • 1.1 Services available for on-selling from the enterprise are identified
  • 1.2 Technical specifications and application of services are identified
  • 1.3 Applicability of services are matched to customer/customer group particular requirements
  • 1.4 Features of international freight forwarding services are explained in relation to current customer requirements
  • 1.5 Potential associated requirements of information are explained
  • 1.6 Customers are referred to relevant personnel or enterprise services, if required
2 Establish and maintain contact with customers
  • 2.1 Communication with customers is established and maintained to develop a business relationship
  • 2.2 Customers are informed of the full range of business services
  • 2.3 Follow-up contacts with customers are made on customer request and in accordance with workplace procedures
3 Recognise special requirements and refer to appropriate area
  • 3.1 Special requirements are identified and discussed with customers
  • 3.2 Features of special services required, as a result of customer requests are explained
  • 3.3 Specialised freight customers are referred to relevant personnel or enterprise services as needed
  • 3.4 Customers are referred to the sales department as appropriate
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