Elements and Performance Criteria

Work may be conducted:
in a range of work environments
by day or night

Customers may be:
internal or external

Workplaces may comprise:
large, medium or small worksites

Work may be conducted in:
restricted spaces
exposed conditions
controlled or open environments

Record storage systems may be:
micro-film
computer images

Storage requirements may include:
security
clean environment
computer disks
type of document
confidentiality
accessibility
microfilm
hard copies

Hazards in the work area may include:
chemicals
dangerous or hazardous substances
movements of equipment, goods and materials
oil or water on floor
a fire or explosion
damaged packaging or pallets
debris on floor
faulty racking
poorly stacked pallets
faulty equipment

Communication in the work area may include:
phone
electronic data interchange (EDI)
fax
email
internet
RF systems
oral, aural or signed communications

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:
company procedures
enterprise procedures
organisational procedures
established procedures

Personal protective equipment may include:
gloves
safety headwear and footwear
safety glasses
two-way radios
high visibility clothing

Consultative processes may involve:
other employees and supervisors
record system developers and suppliers
customers and clients
relevant authorities and institutions
management and union representatives
industrial relations and OH&S specialists
other maintenance, professional or technical staff

Information/documents may include:
goods identification numbers and codes
manifests, picking slips, merchandise transfers, stock requisitions and bar codes
codes of practice and regulations relevant to the identification, handling and stacking of goods
Australian and international regulations and codes of practice for the handling, stacking and transport of dangerous goods and hazardous substances
operations manuals, job specifications and induction documentation
manufacturers specifications for equipment
workplace procedures and policies
supplier and/or client instructions
dangerous goods declarations and material safety data sheets (where applicable)
award, enterprise bargaining agreement, other industrial arrangements
relevant Australian standards and certification requirements
quality assurance procedures
emergency procedures

Applicable regulations and legislation may include
relevant codes and regulations for the packaging of goods
Australian and international regulations and codes of practice for the handling and transport of dangerous goods and hazardous substances, including:
Australian and international dangerous goods codes
Australian and international explosives codes
relevant Australian standards and certification requirements
licence, patent or copyright arrangements
water and road use and licence arrangements

export/import/quarantine/bond requirements
relevant state/territory OH&S and environmental protection legislation
workplace relations regulations
workers compensation regulations

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying:

the underpinning knowledge and skills
relevant legislation and workplace procedures
other relevant aspects of the range statement

Context of, and specific resources for assessment
of time and in a suitable range of contexts

Resources for assessment include:

a range of relevant exercises, case studies and other simulated practical and knowledge assessment, and/or
access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments, access is required to:

relevant and appropriate materials and/or equipment, and/or
applicable documentation including workplace procedures, regulations, codes of practice and operation manuals

Method of assessment
Assessment of this unit must be undertaken by a registered training organisation
As a minimum, assessment of knowledge must be conducted through appropriate written/oral tests

Practical assessment must occur:

through appropriately simulated activities at the registered training organisation, and/or
in an appropriate range of situations in the workplace