Unit of competency Outline

Date retreived
22/07/2026 2:56 PM AWST

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Provide support services to clients

Provide support services to clients

Unit of competency
National Code
CHCCS419B
State Code
D2341
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
18/08/2009
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
18/08/2009
Nominal Hours
50
Description
DescriptorThis unit describes the knowledge and skills required to apply the basic elements of implementing services for people accessing community services organisations issues in a range of settingsIt may be within an established plan of care
Notes
Elements and Performance Criteria
1. Establish a working relationship with clients to assist them to identify their needs
  • 1.1 Routinely use effective strategies to ensure:
  • clients identify their needs and goals
  • individual and cultural differences are addressed
  • areas of resistance/conflict are identified and appropriately resolved
  • appropriate levels of consultation are implemented
  • the experience and life skills of the client are appropriately addressed
  • relevant information is collected
  • 1.2 Implement processes to reach agreement on meeting procedures, consequences of actions and cooperative relationship
  • 1.3 Clarify negotiable and non negotiable aspects of intervention
  • 1.4 Define and maintain boundaries between client and worker, including roles, responsibilities and accountabilities, to ensure compliance with statutory requirements and duty of care responsibilities
  • 1.5 Implement strategies to ensure all dealings with clients reflect appropriate expression of value systems and consideration of emotional impact of intervention
  • 1.6 Use appropriate communication and relationship building processes
  • 1.7 Discuss possibilities and options for responding to client needs, determine preferred actions and prioritise
  • 1.8 Assist client to evaluate and select strategies to achieve their goals
  • 1.9 Promptly and supportively respond to clients in distress or crisis, in accordance with organisation policies and procedures
2. Support clients to meet their needs
  • 2.1 Identify information and skills required by the client to meet their needs
  • 2.2 Provide or develop opportunities to obtain information and develop skills
  • 2.3 Provide individual and group support in accordance with resources and procedures
  • 2.4 Explain the client's rights and responsibilities
  • 2.5 Maintain confidentiality in accordance with organisation policies and procedures
3. Promote preventative strategies
  • 3.1 Provide a full range of opportunities for clients to engaged in identification of problems and solutions
  • 3.2 Employ a range of strategies to assist clients to meet specific targets and to gain control over their lives
  • 3.3 Identify, develop and initiate an appropriate range of opportunities in accordance with organisation policies and procedures and client needs
  • 3.4 Encourage and monitor client progress and involvement in activities and appropriate action taken to maximise individual skill development
4. Review work with clients
  • 4.1 Review work with client within organisation policies and procedures and adapt strategies as appropriate
  • 4.2 Review outcomes of client work with supervisor and/or colleagues in accordance with organisation policies and procedures
5. Use self-protection strategies as required
  • 5.1 Use conflict resolution and negotiation as appropriate
  • 5.2 Take appropriate action to ensure the safety of self and others
  • 5.3 Acknowledge limits of own abilities and make referrals as appropriate
  • 5.4 Seek emergency assistance as required
6. Refer clients
  • 6.1 Check services the client is already accessing with the client and the service/s
  • 6.2 Discuss suitability of other services with the client
  • 6.3 Support client to make contact with other services
  • 6.4 Provide follow up to determine the effectiveness of the referral
7. Provide specialist services to clients
  • 7.1 Complete all appropriate documentation and maintain in accordance with organisation and statutory standards and requirements
  • 7.2 Implement procedures to ensure information sharing between key stakeholders is facilitated
  • 7.3 Ensure all dealings with the client/s reflect:
  • accepted organisation standards of behaviour
  • mutual respect
  • commitment to information sharing and dissemination
  • adherence to agreed plan
  • sensitivity to cultural, family and individual differences
  • ability to work with the client in the context of the family and broader community
  • application of the organisation's philosophy
  • compliance with statutory requirements and duty of care responsibilities
No information
No information
Replaces
State Code National Code Title Type
S3081 CHCCS9A Provide support services to clients Unit of competency
Replaced By
State Code National Code Title Type
WC852 CHCCS419C Provide support services to clients Unit of competency
State Code National Code Title Type
D282 CHC40508 Certificate IV in Mental Health Qualification
D286 CHC40908 Certificate IV in Social Housing Qualification