Elements and Performance Criteria

Assessment documentation includes but is not limited to
company activity records, detailed quotation and written report.

Assessment methods include
discussion with client, review of past service records and visual inspection.

Client/company includes
all forms of business enterprises in this context including government agencies, local governments/councils, private and public companies and residents/ratepayers.

Company requirements
are found in insurance policy, job sheets, policy and procedures documents, training materials, verbal or written instructions and work procedures.

Cost-effective
implies a balance between affordable by the client, achieve effective solution and enable profit to be achieved by operator.

Manufacturers' specifications and safety data include
equipment specifications and operator manuals.

Performance of this unit is carried out in accordance with relevant requirements of the following
Australian Standards
environmental regulations
legislative requirements
manufacturers' specifications
organisational procedures
relevant state/territory regulations.

Relevant legislation and codes cover state and federal
dangerous goods
duty of care
industry codes of conduct
occupational health and safety legislation
Australian Standards
environmental protection legislation.

Critical aspects of competency
Clarification of all client waste management service requirements.
Thorough organisation of site assessment.
Obtaining correct information from site assessment including identifying types, volume and characteristics of waste, and conducting waste assessment.
Identification of client waste management habits.
Identification of risks and hazards to waste management service provision.
Correct determination of waste management service that meets client needs, company and legislative requirements and is cost-effective.
Documents assessment.

Knowledge needed to achieve the performance criteria
Knowledge and understanding are essential to apply this unit in the workplace, to transfer the skills to other contexts, and to deal with unplanned events. The knowledge requirements for this unit are listed below.
Waste management services.
Basic requirements for service provision.
Company pricing schedules.
Company pricing policy and procedures.
Proprietary issues.
Company and client confidentiality requirements.
Duty of care in provision of services.
Relevant industry standards.
OHS hierarchy of control.

Specific skills needed to achieve the performance criteria

To achieve the performance criteria, some complementary skills are required. These are:

communication including liaison, customer service, report writing, consultation, interpersonal, listening, questioning, gaining feedback, giving information
observation
analysis
numerical calculations including time, measurements, quantities
safe and efficient work practices
methodical organisation of work
time management.

Resources required to assess this unit

The following resources should be available:

role-play
case studies
range of client requirements
access to site to determine service provision
company policy and procedures

Gaining evidence to assess this unit
For valid and reliable assessment of this unit, the competency should be demonstrated over a period of time and be observed by the assessor (or assessment team working together to conduct the assessment). The competency is to be demonstrated in a range of situations, which may include customer/workplace interruptions and involvement in related activities normally experienced in the workplace.
Evidence of competency is best obtained by observing activities in the field and reviewing the determination of waste management requirements. If this is not practicable, observations in realistic simulated environments may be substituted.

Consistency in performance
Assessment requires that strategies meet the objectives of clients and comply with industry expectations in the particular client environment. If the environment is narrowly defined or is not representative of industry needs, it will be necessary to assess the unit within a variety of waste management environments or different client needs to assess competency in the determination of waste management services.
Oral questioning or written assessment and hypothetical situations (scenarios) may be used to assess underpinning knowledge. (In assessment situations where the candidate is offered a preference between oral questioning and written audit, questions are to be identical.)
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.
Note: All practical demonstrations must adhere to the safety and environmental regulations relevant to each state or territory.

Communicating ideas and information
Communicate clearly and effectively with relevant personnel and clients about the determination of waste management services available. (2)

Collecting analysing and organising information
Gather information from a number of sources (including job requirements, manufacturers' specifications and company requirements) to determine waste management services. (2)

Planning and organising activities
Plan and organise activities to cover all aspects of waste management service in accordance with company requirements and relevant legislation. (2)

Working with others and in teams
Work cooperatively with colleagues and clients to determine waste management services. (2)

Using mathematical ideas and techniques
Conduct and document appropriate mathematical calculations to determine waste management services. (1)

Solving problems
Apply solutions to possibly problems that may arise throughout the waste management process. (2)

Using technology
Apply technological principles and demonstrate physical skills to use appropriate equipment. (2)