Unit of competency Outline

Date retreived
23/07/2026 5:40 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Develop, manage and maintain quality systems

Develop, manage and maintain quality systems

Unit of competency
National Code
MTMPS5603B
State Code
W6754
TGA Status
Deleted
DTWD Status
Deleted
Current Release Number
1.00
Current Release Date
01/02/2008
State Implementation and Classification
Approved Date
29/02/2012
Field of Education
080301 - Business Management
Original Release Date
29/02/2012
Nominal Hours
100
Description
This unit covers the skills and knowledge required to establish, maintain and control an enterprise quality system. It also covers the skills and knowledge needed to lead people, manage systems and build quality into all enterprise systems and operations. The development and management of quality systems affects the ability of the enterprise to operate in specific markets and influences customer and consumer confidence in enterprise products.
Notes
Elements and Performance Criteria
1. Establish requirements of thequality system
  • 1.1. Policies expressing the organisation's commitment to the quality system and processes are developed.
  • 1.2. Legislative requirements for enterprise quality systems are identified.
  • 1.3. Scope and objectives of the quality system are determined, including links with all enterprise operations, customers, suppliers and contractors.
  • 1.4. Quality performance standards, including customer and supplier service standards, are established consistent with the direction and goals of the enterprise.
  • 1.5. Resource requirements are identified and included in financial, human resource and operational plans.
2. Design and prepare for the quality system
  • 2.1. Quality systems are selected and designed to meet enterprise, customer and regulatory requirements.
  • 2.2. Quality principles underpin all enterprise operations to achieve business goals and performance standards.
  • 2.3. Responsibilities for development, implementation and operation of the system are clearly defined and communicated.
  • 2.4. Personnel from all levels and areas of the organisation are involved in the development and implementation of the quality system.
  • 2.5. System components, procedures and supporting documentation are developed and validated.
  • 2.6. Consultative and communication strategies are developed to link the quality system with all aspects of enterprise operations.
  • 2.7. Supplier or contractor service standards and audit requirements are determined and negotiated.
  • 2.8. Performance measures and indicators are developed to measure performance against policies, goals and performance standards.
3. Implement and monitor the quality system
  • 3.1. Implementation plan is prepared and resourced.
  • 3.2. Training plans to provide personnel at all levels with quality concepts and skills are prepared and resourced.
  • 3.3. Quality system requirements and customer focus are addressed in the establishment, operation and evaluation of all enterprise systems.
  • 3.4. Control and preventative action measures are identified and validated.
  • 3.5. Corrective action procedures are developed and monitored.
  • 3.6. Procedures for reporting, recording and responding to non-conformances and non-compliances are established.
  • 3.7. Customer and supplier service standards are monitored and documented.
  • 3.8. Quality data is collected and analysed, and implications reported.
  • 3.9. Quality costs and performance are monitored.
  • 3.10. Quality system is prepared for external review and approval by relevant authorities.
4. Continuously improve the quality system
  • 4.1. Impacts of the quality system on enterprise operations are monitored and reviewed.
  • 4.2. Responses to customer complaints and requests are resolved and used to improve the system.
  • 4.3. Procedures for the ongoing identification and resolution of issues are established.
  • 4.4. Quality system is updated for changes in process, technical information, customer and regulatory requirements.
  • 4.5. Stakeholders are included in decision making and continuous improvement processes and strategies.
  • 4.6. Quality results, findings and conclusions are fed into improvement processes.
  • 4.7. Costs and benefits of the quality system are analysed.
  • 4.8. Quality goals and targets are continuously reviewed.
5. Communicatequality outcomes
  • 5.1. Certification of product and processes consistent with quality outcomes is completed according to customer and regulatory requirements.
  • 5.2. Regulatory authorities and agencies are promptly notified of breaches and non-compliance incidents.
  • 5.3. Quality outcomes are used to promote public confidence in enterprise products and services.
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Requirements of the quality system may include:
control of documents, data and quality records
coverage of contracts, purchasing, supply, processing, handling, storage, packaging, preservation, storage and delivery of meat and meat products
definition of management responsibilities
design and process controls
inspecting and testing, control of non-conforming product, preventative and corrective action, and auditing
management of links and impacts on all systems within the enterprise
production identification and traceability
training.
Quality systems may include:
Australian, and Australian and New Zealand standards
food and meat safety
industry specific standards
international standards (e.g. ISO 9000 series)
Meat Safety Enhancement Program (MSEP)
Meat Safety Quality Assurance (MSQA)
Personal Qualities Assessment (PQA)
trade description and certification systems.
Systems components and procedures include:
correction (e.g. disposition, corrective action, liability management and customer complaint resolution)
prevention (e.g. training, operator feedback, manuals, technology and equipment reliability and maintenance, statistical collection and information, supplier QA, Standard Operating Procedures (SOPs) and work instructions).
Where the quality system relates to food safety, relevant documentation may include:
amendment registers
Critical Control Points (CCP) monitoring forms and additional monitoring requirements and supporting programs
critical control point work instructions
HACCP audit table
HACCP team register, product description and use
process flow charts, factory floor plan and hazard analysis table
schedules relating to hygiene, cleaning and sanitation procedures, work instructions, approved chemicals, calibration, pest control, training, and product identification and recall.
Audits of performance may include:
compliance with regulatory requirements
external reviewers
human resource performance
QA, including meat and food safety
safety, energy and environment.
Performance measures for the total quality cost may include:
quality cost per kg of product
quality cost per dollar of direct production costs.
Monitoring and analysis may be:
periodic (e.g. hourly, daily and weekly)
in real time (electronically).
Stakeholders may include:
company owners, directors, shareholders and financiers
competitors
management and employees
suppliers, customers and consumers
unions and employer associations.
Systems for the communication of quality outcomes may include:
development of quality teams
newsletters, bulletins and awards
problem-solving teams and sessions
quality meetings or circles
training.
Certification may include:
AUS-MEAT certification
importing country requirements
Meat Standards Australia (MSA) certification
State, territory or public health requirements.
Statistical data analysis may include:
correlation and regression analysis, bi-variate and multi-variate analysis
distribution
estimating and hypothesis testing
management
probability and statistical inference
process stability, capability and management
reliability planning
sampling
statistical process control requirements and charting applications
variations and variation monitoring.
Quality tools may include:
cause and effect and fish bone diagrams
control charts
data points
flow charts
histograms
prioritisation matrices
process improvement models
process capability
pareto charts
team structures.
Data management systems may be manual or computerised, cover data collection, data monitoring and data analysis and interpretation, and may include:
bar coding, identification, tagging and traceback systems
calculators
charting and graphing materials
computer software packages (e.g. spreadsheets and statistical analysis packages)
computerised equipment
manual measuring equipment (e.g. thermometers, pressure gauges and scales)
monitoring sheets and records.
Data analysis and interpretation may include:
Acceptable Quality Level (AQLs)
Chemical Lean (CL) levels
microbiological analysis (e.g. Total Viable Counts (TVC) and e-coli counts)
process capability analysis
process variation analysis
product monitoring
statistical process control
temperature (e.g. cooling and chilling rates).
Communication may:
be with culturally, ethnically and socially diverse individuals and groups
involve information and communications technology (e.g. databases, internet search and e-commerce services)
occur in a variety of sensitive, conflictive, collaborative and supportive environments
be formal or informal and involve face to face, technological and electronic methods
require analysis and presentation of complex concepts, technical information, mathematical information and other data in simple or complex formats
require preparation of reports which may be complex, contain information from a range of technical sources and include mathematical and graphic information and data.
Mathematical skills may relate to:
complex actual and hypothetical technical and financial modelling
calculations and interpretation and analysis
mathematical information, such as:
product and product quality
financial operations
personnel
operations
sales and turnover
exports.
Regulatory requirements may include:
animal welfare
commercial law, including fair trading and trade practices
consumer law
corporate law, including registration, licensing and financial reporting
environmental and waste management
Equal Employment Opportunity (EEO), anti-discrimination and sexual harassment
Export Control Act
hygiene and sanitation requirements
industrial awards and agreements
relevant regulations
state and territory regulations regarding meat processing
taxation.
OHSrequirements may include:
enterprise OH&S policies, procedures and programs
OH&S legal requirements
Personal Protective Equipment (PPE):
coats and aprons
ear plugs or muffs
eye and facial protection
head-wear
lifting assistance
mesh aprons
protective boot covers
protective hand and arm covering
protective head and hair covering
uniforms
waterproof clothing
work, safety or waterproof footwear
requirements set out in standards and codes of practice.
Workplace requirements may include:
enterprise-specific requirements
OH&S requirements
QA requirements
Standard Operating Procedures (SOPs)
the ability to perform the task to production requirements
work instructions.
Monitoring systems and strategies may include:
audits and reviews
feedback from stakeholders
inspection and testing procedures and regimes, including chemical and microbiological testing procedures, for validation and verification
statistical collection and analysis.
Quality costs include:
appraisal (e.g. design appraisal, inspection, depreciation of quality equipment, process control and end product testing)
failure (e.g. scrap and waste, reinspection or retesting, disposal, down time, product downgrading, product liability, loss of custom, returned product and complaints)
prevention (e.g. training, auditing, process control engineering, testing, reporting and recall systems).
Third-party certification may include:
Australian Quarantine Inspection Service (AQIS) accountabilities and inspection stamps/seals
customer requirements and specifications, including importing country requirements
licensing or registration requirements
national or international quality endorsement
product description and certification.
Audit processes include:
planning
establishing controls
developing the team
conducting entry/exit meetings
controlling caucus meetings
issuing corrective action requests
preparing reports
giving feedback and input into the improvement of the system.
Process capability includes:
operational capability (e.g. resources, risks, opportunities and commitments)
technical capability (e.g. personnel, equipment, systems and suppliers).
EVIDENCE GUIDE
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
The meat industry has specific and clear requirements for evidence. A minimum of three forms of evidence is required to demonstrate competency in the meat industry. This is specifically designed to provide evidence that covers the demonstration in the workplace of all aspects of competency over time.
These requirements are in addition to the requirements for valid, current, authentic and sufficient evidence.

Three forms of evidence means three different kinds of evidence - not three pieces of the same kind. In practice it will mean that most of the unit is covered twice. This increases the legitimacy of the evidence.

All assessment must be conducted against Australian meat industry standards and regulations.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Competency must be demonstrated through sustained performance over time, at an appropriate level of responsibility and authority under typical operating and production conditions for the enterprise.
Context of and specific resources for assessment
Resources may include:
a real work environment
customer specifications
establishment's quality system, performance data
relevant documentation, such as:
manufacturer instructions or operations manuals
manufacturer requirements
regulatory requirements
workplace policy and procedures
relevant equipment and materials.
Method of assessment
Recommended methods of assessment include:
third party referee report of sustained performance at an appropriate level of authority and responsibility
assignment focusing on understanding and application of principles and theory to workplace operations
workplace projects which focus on the company environment and conditions.

Assessment practices should take into account any relevant language or cultural issues related to Aboriginality or Torres Strait Islander, gender, or language backgrounds other than English. Language and literacy demands of the assessment task should not be higher than those of the work role.
Guidance information for assessment
A current list of resources for this unit of competency is available from MINTRAC www.mintrac.com.au or telephone 1800 817 462.
Replaces
State Code National Code Title Type
E1664 MTMPS5603A Develop, manage and maintain quality systems Unit of competency
Replaced By
State Code National Code Title Type
D9008 MTMPS5603C Develop, manage and maintain quality systems Unit of competency
State Code National Code Title Type
W990 SFI50111 Diploma of Aquaculture Qualification
D629 SFI50211 Diploma of Fishing Operations Qualification
W319 MTM50107 Diploma of Meat Processing Qualification
D631 SFI50511 Diploma of Seafood Processing Qualification