Unit of competency Outline

Date retreived
22/07/2026 7:42 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Undertake routine front of house duties

Undertake routine front of house duties

Unit of competency
National Code
CUAFOH201
State Code
WI117
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
2.00
Current Release Date
15/01/2016
View on TGA
State Implementation and Classification
Approved Date
16/05/2014
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
16/05/2014
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to develop basic skills and knowledge in relation to front of house duties for shows and performances in the screen, media, entertainment and events industries.At this level, individuals are under broad supervision and are expected to act autonomously within established parameters as they organise and complete work activities.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for work activities
  • 1.1 In consultation with relevant personnel, identify routine front of house tasks that need to be completed in relation to shows or performances
  • 1.2 Check regularly with supervisor to identify additional tasks that need to be done and incorporate into work schedule as required
  • 1.3 Plan and prioritise workload within allocated timeframes
2. Complete work tasks
  • 2.1 Set air conditioning, heating and lighting to required levels in venues before, during and after shows
  • 2.2 Turn front of house visual display and audio systems on and off as required
  • 2.3 Complete tasks in relation to retail and catering services promptly and according to instructions
  • 2.4 Check venue facilities and amenities regularly, and advise relevant personnel if matters are beyond scope of own job role
  • 2.5 Follow health and safety and security procedures in relation to assigned tasks
  • 2.6 Advise relevant personnel of security, health and safety or emergency issues that need attention
  • 2.7 Use effective questioning to seek assistance from relevant personnel when difficulties arise in achieving allocated tasks
  • 2.8 Identify factors affecting work requirements and take appropriate action within scope of own job role
  • 2.9 Communicate appropriately with relevant personnel and the public during the completion of tasks
3. Review work performance
  • 3.1 Seek feedback on work performance from supervisors and colleagues
  • 3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards
  • 3.3 Identify and plan opportunities for improvement through discussions with colleagues
No information
No information
Replaced By
State Code National Code Title Type
ODE36 CUAFOH211 Undertake routine front of house duties Unit of competency