Unit of competency Outline

Date retreived
22/07/2026 2:40 PM AWST

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Undertake routine front of house duties

Undertake routine front of house duties

Unit of competency
National Code
CUAFOH211
State Code
ODE36
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
16/04/2021
View on TGA
State Implementation and Classification
Approved Date
26/11/2021
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
26/11/2021
Nominal Hours
50
Description
This unit describes the performance outcomes, skills and knowledge required to undertake routine front of house duties for shows and performances in the screen, media, entertainment and events industries. It involves identifying and preparing for front of house work activities, completing these tasks according to organisational policies and procedures and reviewing one’s own work performance.The unit applies to those who work under broad supervision and are expected to act autonomously within established parameters as they organise and complete front of house work activities.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Prepare for work activities
  • 1.1 Identify routine front of house tasks required for completion prior to shows or performances in consultation with required personnel
  • 1.2 Identify additional tasks to be completed and add to work schedule as required
  • 1.3 Plan and prioritise workload within allocated timeframes
  • 1.4 Attend pre-show briefing and liaise with required personnel to confirm show ready status
2. Complete work tasks
  • 2.1 Turn front of house visual display and audio systems on and off as required
  • 2.2 Finalise retail and catering tasks according to instructions and organisational policies and procedures
  • 2.3 Check venue facilities and amenities according to organisational policies and procedures, and advise required personnel if matters are beyond scope of own job role
  • 2.4 Advise required personnel of security, health and safety or emergency issues that need attention
  • 2.5 Seek assistance from required personnel when difficulties arise in achieving allocated tasks
  • 2.6 Identify factors affecting work requirements and take required action within scope of own job role
3. Review work performance
  • 3.1 Seek feedback on work performance from supervisors and colleagues
  • 3.2 Monitor and adjust work according to feedback obtained through supervision and comparison with established team and organisational standards
  • 3.3 Identify and plan opportunities for improvement through discussions with colleagues
No information
No information
Replaces
State Code National Code Title Type
WI117 CUAFOH201 Undertake routine front of house duties Unit of competency