Unit of competency Outline

Date retreived
22/07/2026 2:38 PM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Manage pharmacy premises and equipment

Manage pharmacy premises and equipment

Unit of competency
National Code
SIRCCPM503
State Code
WD882
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
13/06/2012
View on TGA
State Implementation and Classification
Approved Date
12/11/2012
Field of Education
060501 - Pharmacy
Original Release Date
12/11/2012
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to ensure pharmacy merchandise, premises and equipment are consistently presented and maintained in line with the image of a professional health provider.
Notes
Elements and Performance Criteria
1. Manage pharmacy appearance and access.
  • 1.1.Develop and implement pharmacy procedures for pharmacy housekeeping andmaintenance.
  • 1.2.Ensure pharmacy housekeeping standards are monitored and maintained.
  • 1.3.Provide easy and safe access into and within the pharmacy for people with mobility aids.
  • 1.4.Maintain professional services area that is clearly distinguishable from the general trading area and supervised at all times by a pharmacist.
  • 1.5.Initiate contingency plans in the event of merchandise or pharmacy presentation problems.
2. Manage pharmacy stock storage and equipment maintenance.
  • 2.1.Ensure all equipment used in the pharmacy is kept clean, serviceable and calibrated where required.
  • 2.2.Maintain areas for receiving and storing stock under appropriate conditions, according to stock category.
  • 2.3.Ensure refrigerated storage is cold chain tested and certified at regular intervals.
  • 2.4.Maintain a room temperature at no more than 25 degrees in professional, trading and storage areas of the pharmacy.
3. Manage pharmacy merchandise presentation.
  • 3.1.Ensure layout and presentation promote customer flow, and comply with scheduled medicine display restrictions and pharmacy visual merchandising policies and plans.
  • 3.2.Develop and implement layout assessment checks.
  • 3.3.Organise the location of displays of temporary specials and promotions.
  • 3.4.Define standards for visual presentations and displays and clearly communicate these to team members.
  • 3.5.Ensure team members maintain displays in a clean and tidy condition according to display plans.
  • 3.6.Consult with front-of-pharmacy team members to assess customer response to space allocations.
4. Maintain pharmacy merchandise pricing.
  • 4.1.Maintain pricing of pharmacy medicines and products according to pharmacy pricing policy.
  • 4.2.Communicate accurate pricing information and changes to relevant team members.
  • 4.3.Ensure current and accurate pricing is maintained on all displays.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Pharmacy housekeeping and maintenance may include:
pharmacy premises
fittings and fixtures
equipment
safe disposal of undispensed or returned medicines
maintenance and calibration of:
cold chain equipment and storage areas
weighing and measuring devices
servicing and updating pharmacy hardware and software.
Category may include:
temperature-sensitive stock requiring storage between 2 degrees centigrade and 8 degrees centigrade
scheduled medicines
cytotoxic medicines
unscheduled stock items
damaged, faulty or expired stock
return of unwanted medicines
products subject to recall.
Visual merchandising policies and plans may include:
banner group display standards
key product areas
medicine locations, according to schedules
pharmacy image
pharmacy layout and space availability
pricing policy
seasonal lines
target market.
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
manage pharmacy appearance and access
manage stock-handling storage to maintain optimum quality
plan and coordinate a system of regular equipment checks and maintenance
manage space allocation, merchandise presentation and pricing to comply with medicine schedules and pharmacy visual merchandising standards.
Context of and specific resources for assessment
Assessment must ensure that competency is:
observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines
demonstrated over sufficient time to include handling of a range of contingencies
demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.
Assessment must ensure access to:
a pharmacy team
relevant documentation, such as:
current pricing information
relevant pharmacy procedures
merchandise range
space allocation data
visual merchandising plans.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
case studies
observation of the candidate in the workplace
research report
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.
Replaced By
State Code National Code Title Type
AWX87 SIRCCPM005 Manage pharmacy premises, equipment and merchandise Unit of competency
No information