Unit of competency Outline

Date retreived
22/07/2026 5:02 AM AWST

Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.

Provide basic health service information to clients

Provide basic health service information to clients

Unit of competency
National Code
HLTAHCS001
State Code
OEO39
TGA Status
Current
DTWD Status
Approved
Current Release Number
1.00
Current Release Date
15/12/2022
View on TGA
State Implementation and Classification
Approved Date
11/08/2023
Field of Education
061307 - Health Promotion
Original Release Date
11/08/2023
Nominal Hours
70
Description
This unit describes the performance outcomes, skills and knowledge required to provide general information about available health services according to the needs of clients. It requires the ability to gather relevant information and explain basic details.This unit is specific to Aboriginal and/or Torres Strait Islander people working under direct supervision to support the provision of primary health care services to Aboriginal and/or Torres Strait Islander clients and communities.The skills in this unit must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.No regulatory requirement for certification, occupational or business licensing is linked to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Clarify client needs for health service information.
  • 1.1. Use effective questioning and actively listen to identify client information needs.
  • 1.2. Consider cultural practices and beliefs when clarifying information needs of the client.
  • 1.3. Seek assistance from supervisor, as required, to clarify client needs and sources of information.
  • 1.4. Gather information that will meet client needs.
2. Provide basic information about health services to client.
  • 2.1. Use effective and culturally safe communication to deliver relevant health service information to the client.
  • 2.2. Provide clear explanations of services offered by own health service organisation.
  • 2.3. Provide basic details about external health service providers and types of services available in the community, state or territory.
  • 2.4. Identify and use consumer based information resources relevant to client’s need to support client understanding.
  • 2.5. Seek assistance from supervisor when client’s information needs exceed level of own ability.
  • 2.6. Confirm client understanding of information and seek feedback to ensure information needs are satisfied.
  • 2.7. Accurately record details of client interaction according to organisational procedures.
No information
No information
Replaces
State Code National Code Title Type
WG654 HLTAHW003 Provide basic health information to clients Unit of competency