Unit of competency Outline
Date retreived
22/07/2026 1:28 AM AWST
22/07/2026 1:28 AM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Administer card services
Administer card services
Unit of competency
National Code
FNSRTS314
FNSRTS314
State Code
OEB84
OEB84
TGA Status
Current
Current
DTWD Status
Approved
Approved
State Implementation and Classification
Approved Date
07/12/2022
Field of Education
081101 - Banking And Finance
Original Release Date
07/12/2022
Nominal Hours
30
Description
This unit describes the skills and knowledge required to provide card services and manage associated records.The unit applies to individuals who, within their limit of responsibility, use specialised knowledge and organisational tools to administer and process financial transactions and services.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Notes
Elements and Performance Criteria
1. Process application for debit transaction and credit cards
- 1.1 Provide customer with factual information on debit cards, and where approved, credit cards
- 1.2 Provide customer with advice within adviser authority limits
- 1.3 Gather information from customer as required to support debit card application
- 1.4 Check information provided according to standard procedures for authenticity, accuracy and completeness
- 1.5 Process application according to organisational and regulatory guidelines
- 1.6 Notify customer of approval or disapproval of application
- 1.7 Issue customer with debit card or advise on collection or mail procedures according to organisational policies and procedures
- 1.8 Refer credit card applications for loan approvals according to organisational policies and procedures
2. Accept card transaction queries
- 2.1 Answer customer card transaction enquiries and provide transaction details and explanations about card status, if required
- 2.2 Assist customer to complete forms disputing card transactions according to organisational policies and procedures and codes of conduct relating to e-payments
- 2.3 Provide advice of process and timeframes for investigation
- 2.4 Process reports for lost and stolen credit card enquiries according to organisational policies and procedures and codes of conduct relating to e-payments
- 2.5 Assist customer to process a charge back where card has this facility
3. Update card database
- 3.1 Update card details for issued, lost and cancelled cards according to organisational policies and procedures
- 3.2 Process replacement card or PIN requests
- 3.3 Follow security procedures to ensure security of cards, PINs and blanks where stored
No information
No information
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUS82 | FNSRTS304 | Administer debit card services | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| BHU4 | FNS30322 | Certificate III in Accounts Administration | Qualification |
| BHT6 | FNS30122 | Certificate III in Financial Services | Qualification |