Unit of competency Outline
Date retreived
22/07/2026 3:11 PM AWST
22/07/2026 3:11 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Work effectively in the alcohol and other drugs sector
Work effectively in the alcohol and other drugs sector
Unit of competency
National Code
CHCAOD402A
CHCAOD402A
State Code
D2224
D2224
TGA Status
Deleted
Deleted
DTWD Status
Deleted
Deleted
State Implementation and Classification
Approved Date
10/09/2013
Field of Education
090599 - Human Welfare Studies And Services, N.e.c.
Original Release Date
10/09/2013
Nominal Hours
55
Description
This unit describes the knowledge and skills required by all workers who may be working primarily with clients with alcohol and other drugs (AOD) issues and provides a basic introduction to values, services and approaches applied to work in this sectorThis unit describes the knowledge and skills required by all workers who may be working primarily with clients with alcohol and other drugs (AOD) issues and provides a basic introduction to values, services and approaches applied to work in this sector
Notes
Elements and Performance Criteria
1 Work within the context of the AOD sector
- 1.1 Reflect consideration in all work in the sector of the historical context of the sector
- 1.2 Reflect consideration in all work of the changing social, political and economic context
- 1.3 Reflect consideration of the interrelationship of issues affecting clients in all work in the AOD sector
2 Develop knowledge of the AOD sector
- 2.1 Demonstrate consideration and basic understanding of the essential values and philosophy of the sector in work undertaken
- 2.2 Demonstrate in all work basic knowledge of the current issues which impact on the sector and different models of work
- 2.3 In collecting information about the AOD sector, collect and use the views of key stakeholders and representatives from relevant target groups
- 2.4 Apply understanding of risks related to personal safety when working in AOD sector
3 Develop knowledge of work requirements across a range of settings
- 3.1 Demonstrate consideration and understanding of the range of settings supporting people with alcohol and other drug needs
- 3.2 Demonstrate the client variables that might indicate the most appropriate service delivery setting
4 Demonstrate commitment to the central philosophies of the AOD sector
- 4.1 Demonstrate consideration and understanding of the essential values and philosophy of the sector in all work undertaken
- 4.2 Demonstrate a commitment to access and equity principles in all work in the sector
- 4.3 Identify personal values and attitudes regarding AOD use and take these values and attitudes into account when planning and implementing all work activities
5 Communicate effectively in a community services setting
- 5.1 Develop, review and revise personal skills in communication as an ongoing priority to address organisation standards
- 5.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
- 5.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
- 5.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes
- 5.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a client-centred approach consistent with organisation standards
- 5.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace
6 Work ethically
- 6.1 Follow ethical guidelines in decision-making in all work undertaken with an awareness of potential ethical complexity in own work role
- 6.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
- 6.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
- 6.4 Maintain confidentiality of any client matter in line with organisation policy and procedure
- 6.5 Show respect for rights and responsibilities of others through considered application of work practices
- 6.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
- 6.7 Recognise, avoid and/or address any conflict of interest
RANGE STATEMENT
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Historical, social, political and economic context includes:
Statutory framework within which work takes place in the sector
Historical context of work e.g. changing attitudes to AOD use; changing approaches to working with clients
Changing social context of work e.g. changing government and societal views of AOD use and approaches to working with clients
Political context e.g. government policies and initiatives affecting AOD work including early intervention and health promotion
Economic context e.g. the current economic situation as it relates to and affects AOD use and the subsequent impact on client needs
Consideration of the interrelationship of issues affecting clientsmay include:
Community development approach
Empowerment of the community
Essential values and philosophy of the sector may include:
A holistic and client-centred approach - i.e. promotion of health and well being; early identification of health problems; delivery of appropriate services; commitment to meeting the needs and upholding the rights of clients; commitment to empowering the client
A focus on harm minimisation including harm prevention; harm reduction; health promotion and harm management
Models of work in the sector may include:
Community development and education
Case management
Working with families
Stakeholders and representatives may include:
Clients
Friends, peers and target group
Families and care givers
Consumer workers
Local community
Community organisations
Government representatives and service providers
Specialists/experts
Peak bodies and networks in the sector
Services
Management, colleagues, supervisor, team members
Settings may include:
Residential rehabilitation
Home based withdrawal
Day program
De-toxication unit
Outreach
Home via telephone/email/internet
Inpatient
Any community setting
A commitment to access and equity must be demonstrated by:
A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers
Ensuring the work undertaken takes account of and caters for differences including: cultural, physical, religious, economic, social etc
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Historical, social, political and economic context includes:
Statutory framework within which work takes place in the sector
Historical context of work e.g. changing attitudes to AOD use; changing approaches to working with clients
Changing social context of work e.g. changing government and societal views of AOD use and approaches to working with clients
Political context e.g. government policies and initiatives affecting AOD work including early intervention and health promotion
Economic context e.g. the current economic situation as it relates to and affects AOD use and the subsequent impact on client needs
Consideration of the interrelationship of issues affecting clientsmay include:
Community development approach
Empowerment of the community
Essential values and philosophy of the sector may include:
A holistic and client-centred approach - i.e. promotion of health and well being; early identification of health problems; delivery of appropriate services; commitment to meeting the needs and upholding the rights of clients; commitment to empowering the client
A focus on harm minimisation including harm prevention; harm reduction; health promotion and harm management
Models of work in the sector may include:
Community development and education
Case management
Working with families
Stakeholders and representatives may include:
Clients
Friends, peers and target group
Families and care givers
Consumer workers
Local community
Community organisations
Government representatives and service providers
Specialists/experts
Peak bodies and networks in the sector
Services
Management, colleagues, supervisor, team members
Settings may include:
Residential rehabilitation
Home based withdrawal
Day program
De-toxication unit
Outreach
Home via telephone/email/internet
Inpatient
Any community setting
A commitment to access and equity must be demonstrated by:
A non-discriminatory approach to all people using the service, their family and friends, the general public and co-workers
Ensuring the work undertaken takes account of and caters for differences including: cultural, physical, religious, economic, social etc
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit must be assessed with other relevant specialisation units chosen as part of a qualification
This unit may be assessed on the job or through simulation
Assessment must be over a range of situations with more than one target group It will entail observations and other workplace assessment tools
Consistency in performance should consider the work environment, worker's role and responsibilities in the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
Resources required for assessment include access to appropriate workplace where assessment can take place
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Critical aspects for assessment and evidence required to demonstrate this unit of competency:
The individual being assessed must provide evidence of specified essential knowledge as well as skills
This unit must be assessed with other relevant specialisation units chosen as part of a qualification
This unit may be assessed on the job or through simulation
Assessment must be over a range of situations with more than one target group It will entail observations and other workplace assessment tools
Consistency in performance should consider the work environment, worker's role and responsibilities in the workplace
Access and equity considerations:
All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work
All workers should develop their ability to work in a culturally diverse environment
In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people
Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities
Context of and specific resources for assessment:
Resources required for assessment include access to appropriate workplace where assessment can take place
Method of assessment:
In cases where the learner does not have the opportunity to cover all relevant aspects in the work environment, the remainder should be assessed through realistic simulations, projects, previous relevant experience or oral questioning on 'What if?' scenarios
Assessment of this unit of competence will usually include observation of processes and procedures, oral and/or written questioning on Essential knowledge and skills and consideration of required attitudes
Where performance is not directly observed and/or is required to be demonstrated over a 'period of time' and/or in a 'number of locations', any evidence should be authenticated by colleagues, supervisors, clients or other appropriate persons
Replaces
| State Code | National Code | Title | Type |
|---|---|---|---|
| S3876 | CHCAOD2C | Orientation to the alcohol and other drugs work | Unit of competency |
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| D8546 | CHCAOD402B | Work effectively in the alcohol and other drugs sector | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| J033 | CHC42912 | Certificate IV in Mental Health Peer Work | Qualification |