Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Pharmacy protocols and procedures may include:
interacting with the customer to establish:
who the product is for
that the customer has documented recommendations from a sleep specialist advising on equipment and settings
that CPAP equipment being purchased is for a customer who is under the supervision of a doctor
assessing:
customer responses to questions
own confidence that the product or service requested by the customer or envisaged by the pharmacy assistant is right for the customer’s symptoms.
Customer requirements may include:
assistance with the use or maintenance of customer’s own CPAP equipment
advice on CPAP equipment based on the outcomes of:
a home-based sleep study
an in-hospital sleep clinic study
review of the trial of CPAP equipment
replacement parts for CPAP equipment.
Triggers for referral to a pharmacist must include:
customer who is:
a child under 2
an aged person
pregnant or breastfeeding
taking other medicines
customer who has:
had the complaint for some time
other health conditions, such as asthma, diabetes and high blood pressure
used the product before but is not satisfied with its efficacy
customer appears to be:
sick
angry
confused
dissatisfied
uncertain
under the influence of drugs or alcohol
pharmacy assistant is unsure and needs confirmation of the medicine selected, even if the product has been requested by name.
Customer may include people:
from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities
referred to the pharmacy by a general practitioner or sleep specialist
visiting the pharmacy, contacting the pharmacy by phone, or in their own home
with special needs, such as:
the elderly
infants
who are:
drug or alcohol affected
emotionally unstable
mentally unstable
physically unwell.
Hire agreementmay include:
acceptance of hire, including checklist indicating that:
items were checked by the pharmacy for suitability prior to hire
mask was fitted to the hirer
use of the CPAP machine was explained at the time of hire and appropriate printed instructions were provided
proper maintenance and care of items was explained and appropriate printed instructions were provided
hirer was satisfied with the condition and suitability for the purpose of the equipment
checklist was signed and dated by the hirer
equipment details, including serial number for each item
hirer details
hire period, including:
period
deposit
delivery charge (if applicable)
rate per period
total amount paid
total hire fee
pharmacy details
printed information outlining conditions of hire relating to:
acceptance
default
delivery of the equipment
general matters
hire fees
liability
meanings in the agreement
proper care
termination of the agreement and return of equipment
signed and dated on behalf of the pharmacy.
CPAP trial equipment may include:
CPAP machine
humidifier
masks
tubing.
Replacement parts may include:
filters
humidifier tank
masks
tubing.
Companion products may include:
aids to maintain skin integrity on facial areas impacted by masks, such as:
adhesive dressings
creams.
Sources of information, specialist services and practitionersmay include:
doctors
health-care information
manufacturer information
pharmacy or supplier product leaflets, brochures and manuals
pharmacists
reliable websites.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
apply knowledge of sleep disordered breathing conditions and the application of continuous positive airway pressure to advise on CPAP equipment products and services
demonstrate the use, care and hygienic maintenance of CPAP equipment to customers
fit, recommend and supply CPAP equipment to customers
identify and refer to specialist sources of information, advice and expertise to assist the customer and maintain personal currency of knowledge
recognise and act on situations or requests requiring referral to a pharmacist.
Context of and specific resources for assessment
Assessment must ensure that competency is:
observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines
demonstrated across a range of customers over sufficient time to include handling of a range of contingencies
demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.
Assessment must ensure access to:
a range of real or simulated customers with different CPAP requirements
a range of CPAP equipment
pharmacy protocols and procedures
relevant documentation, such as:
sleep specialists’ recommendations
CPAP equipment product and service information.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
observation of the candidate in the workplace:
consulting with customers to identify their CPAP requirements
trialling and reviewing the use of CPAP equipment by customers
recommending and selling CPAP equipment
sourcing and providing information on lifestyle and self-care practices
written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge
role plays to confirm communication skills to meet diverse customer requirements
review of portfolios of evidence and third-party workplace reports of on-the-job performance.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.