Elements and Performance Criteria

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Communication may include:
verbal: face to face, telephone and two-way radio
written: electronic, memos, instructions and forms
non-verbal: gestures, signals, signs and diagrams
Relationship with receiver refers to:
authority
status
expertise
familiarity
Standards may include:
standards set by council or the work group
legislation or codes
organisational policies and procedures
Colleagues may include:
coach or mentor
supervisor or manager
peers, work colleagues and team members
other council staff
Feedback on performance may be obtained through:
formal or informal performance appraisals
feedback from customers or clients
self-reflection
feedback from colleagues or team members

Overview of assessment requirements
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.
Critical aspects of evidence to be considered
The demonstrated ability to:
identify and use appropriate communication when working with colleagues
apply equal employment opportunity and anti-discrimination guidelines to work
fulfil work commitments appropriately and on time
organise and complete own work activities
share relevant work information
Context of assessment
On the job or in a simulated workplace environment.
Method of assessment
The following assessment methods are suggested:
observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
written and/or oral questioning to assess knowledge and understanding
completion of workplace documentation
third-party reports from experienced practitioners
completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.
Evidence required for demonstration of consistent performance
Evidence will need to be gathered over a period of time across a range of variables.
Resource implications
Access to the workplace or work situation in which a group of individuals are required to work cooperatively to achieve an outcome. Required resources may include access to:
technology
workplace documents
policies, procedures and standards