Unit of competency Outline
Date retreived
22/07/2026 3:10 PM AWST
22/07/2026 3:10 PM AWST
Whilst all efforts are made to provide accurate and timely information from the relevant source/documentation, please be aware that the information supplied may not be the most current version. The accuracy of the detail has not been confirmed by the Department and therefore should not be relied upon without first confirming the contents.
Implement a knowledge management strategy
Implement a knowledge management strategy
Unit of competency
National Code
ICAICT605A
ICAICT605A
State Code
D7902
D7902
TGA Status
Replaced
Replaced
DTWD Status
Replaced
Replaced
State Implementation and Classification
Approved Date
11/10/2011
Field of Education
080399 - Business And Management, N.e.c.
Original Release Date
11/10/2011
Nominal Hours
30
Description
This unit describes the performance outcomes, skills and knowledge required to implement a knowledge management strategy for an ebusiness through technology and cultural change.
Notes
Elements and Performance Criteria
1. Implement knowledge management system and procedures
- 1.1 Foster a culture of sharing knowledge within the business through a system of formal and informal incentives and rewards
- 1.2 Implement policy and procedures for capturing knowledge within the organisation according to the business knowledge management strategy, and integrate this knowledge into existing business processes to change the enterprise processes
- 1.3 Model methods of contributing to the organisation's knowledge management system, and provide learning and development opportunities for staff to assist them to contribute and provide feedback
- 1.4 Provide coaching, mentoring and ongoing support to staff in accessing and using the organisation's knowledge management system according to the business knowledge management strategy
- 1.5 Manage protection and security of knowledge or information and levels of access according to organisational requirements
2. Maintain business knowledge base
- 2.1 Monitor input procedures to ensure that sources are tapped and knowledge is captured according to the business knowledge management strategy, and to ensure the effectiveness of accurate data capture
- 2.2 Collect and analyse data on access and use of the knowledge management system to determine the organisation's strategic use of knowledge
- 2.3 Implement contingency measures to address shortfalls in the knowledge management system and procedures, according to level of responsibility and authority
3. Review knowledge management system and procedures
- 3.1 Evaluate the knowledge management system and procedures to ensure they are meeting the needs of clients, organisational aims, objectives and standards
- 3.2 Periodically review the organisational knowledge content for accuracy and currency to ensure that it remains in line with organisational requirements
- 3.3 Identify improvements to the system and to the organisation's strategic use of knowledge in consultation with users and prepare a cost-benefit analysis with recommendations
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Data capture may include:
ensuring effectiveness of accurate data capture
minimisation of inefficient processing
using open standards:
European Article Numbering Uniform Code Council (EAN.UCC) product code
United Nations Electronic Data Interchange for Administration Commerce and Transport (UN/EDIFACT).
Data capture may include:
ensuring effectiveness of accurate data capture
minimisation of inefficient processing
using open standards:
European Article Numbering Uniform Code Council (EAN.UCC) product code
United Nations Electronic Data Interchange for Administration Commerce and Transport (UN/EDIFACT).
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
explain the importance of knowledge management in contemporary organisations
encourage culture change in the management of knowledge
review and improve systems and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
sample organisations suitable for the implementation of knowledge management, including business plans
existing knowledge management strategy.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of candidate’s written report outlining a knowledge management implementation plan
evaluation of setting up project's first phases of the knowledge management plan
verbal and written questioning to determine candidate’s knowledge of culture change.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit
Evidence of the ability to:
explain the importance of knowledge management in contemporary organisations
encourage culture change in the management of knowledge
review and improve systems and procedures.
Context of and specific resources for assessment
Assessment must ensure access to:
sample organisations suitable for the implementation of knowledge management, including business plans
existing knowledge management strategy.
Where applicable, physical resources should include equipment modified for people with special needs.
Method of assessment
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
review of candidate’s written report outlining a knowledge management implementation plan
evaluation of setting up project's first phases of the knowledge management plan
verbal and written questioning to determine candidate’s knowledge of culture change.
Guidance information for assessment
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate.
Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed.
Indigenous people and other people from a non-English speaking background may need additional support.
In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge.
Replaced By
| State Code | National Code | Title | Type |
|---|---|---|---|
| AUU75 | ICTICT605 | Implement a knowledge management strategy | Unit of competency |
| State Code | National Code | Title | Type |
|---|---|---|---|
| D576 | ICA60111 | Advanced Diploma of Information Technology | Qualification |