Elements and Performance Criteria

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Legislative requirements may relate to:
apprehension and powers of arrest
Australian standards and quality assurance requirements
counter-terrorism
crowd control and control of persons under the influence of intoxicating substances
force continuum, use of force guidelines
general ‘duty of care’ responsibilities
inspection of people and property, and search and seizure of goods
licensing or certification requirements
privacy and confidentiality
Prohibited Weapons Act and regulations
relevant commonwealth, state or territory legislation, codes and national standards for:
anti-discrimination
cultural and ethnic diversity
environmental issues
equal employment opportunity
industrial relations
OHS
relevant industry codes of practice
trespass and the removal of persons
use of restraints and weapons:
batons
firearms
handcuffs
spray.
Relevant legislation may include:
Crimes Act 1900
Firearms Act 1996 and Firearms (General) Regulations 1997
general principles of Common Law
Inclosed Lands Protection Act 1901
Law Enforcement (Powers and Responsibilities) Act 2002
Liquor Act 1982
Listening Devices Act 1984
Registered Clubs Act 1976
Security Industry Act 1997 and Regulations 1998
Trade Practices Act
Workplace Surveillance Act 2005.
Organisational requirements may relate to:
access and equity policies, principles and practices
business and performance plans
client service standards
code of conduct, code of ethics
communication and reporting procedures
complaint and dispute resolution procedures
emergency and evacuation procedures
employer and employee rights and responsibilities
OHS policies, procedures and programs
own role, responsibility and authority
personal and professional development
privacy and confidentiality of information
quality assurance and continuous improvement processes and standards
resource parameters and procedures
roles, functions and responsibilities of security personnel
storage and disposal of information.
Security risk situation may relate to:
biological hazards
bomb threat
chemical spills
electrical faults
explosives
injury to personnel
noise, light, heat, smoke
persons carrying weapons
persons causing a public nuisance
persons demonstrating suspicious behaviour
persons suffering from emotional or physical distress
persons under the influence of intoxicating substances
persons with criminal intent
persons, vehicles and equipment in unsuitable locations
prohibited and dangerous items
suspicious packages or substances
terrorism
violence or physical threats.
Environmental factors may relate to:
access to assistance and resources
availability of exits and opportunities for escape
crowds
different degrees of light including low light and darkness
presence of several sources of threat
time of day
weather.
OHS requirements may relate to:
controlling and minimising risks
correct manual handling including shifting, lifting and carrying
first aid
identifying and reporting hazards and risks
knowledge of emergency and evacuation procedures
transporting and storing dangerous goods
using and maintaining equipment:
business equipment and technology
communications equipment and technology
personal protection equipment
security equipment and technology
using and maintaining firearms
using and storing hazardous materials and substances.
Relevant persons may include:
clients
colleagues
emergency services personnel
supervisor.
Response may involve:
apprehension of person(s)
establishing a sterile area
evacuating the premises
isolating area of potential risk
isolating risk
notifying relevant emergency services agencies
providing access for emergency services
provision of first aid
request for support and assistance
restraint of person
search of person(s)
tactical withdrawal
use of empty hand techniques
use of negotiation techniques.
Equipment may include:
batons
communication equipment:
telephone and mobile phone
pager
portable and mounted two-way radio
firearm
handcuffs
personal protection equipment:
high visibility vest
body armour
slash proof gloves
security equipment:
electronic screening equipment
video cameras and monitors
spray.
Interpersonal techniques may involve:
active listening
being non-judgemental
being respectful and non-discriminatory
constructive feedback
control of tone of voice and body language
culturally aware and sensitive use of language and concepts
demonstrating flexibility and willingness to negotiate
effective verbal and non-verbal communication
maintaining professionalism
providing sufficient time for questions and responses
reflection and summarising
two-way interaction
use of plain English
use of positive, confident and cooperative language.
Communication channels and processes may relate to:
direct line supervision paths
established communication protocols
formal communication pathways
lateral supervision paths
organisational communication networks
verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals.
Documentation may include:
incident reports
activity logs
request for assistance forms
vehicle and personnel movements
written and electronic reports.
Effects of stress may include:
distraction
minimal verbal communication
negative body language
frustration
inability to concentrate
increasing aggression
over-talking
tiredness
uncoordinated movements.
Stress management techniques may include:
conscious use of personal recreational activities
counselling
formal debriefing processes
informal exploration of incidents with team members and supporters
review of practice and resources.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit
A person who demonstrates competency in this unit must be able to provide evidence of:
responding to a security risk in a manner that is appropriate for the situation, compliant with applicable legislation and regulations, and within scope of own competence and authority
identifying risk factors which might impact on the safety and security of persons, property and premises and taking appropriate response actions to maintain safety of self and others
using effective communication processes and equipment to convey clear and accurate information in a form which is preferred and understood by the receiver
participating in review and debrief processes to evaluate effectiveness of response and related personal stress, and identifying areas for improvement to future practices and stress reduction.
Context of and specific resources for assessment
Context of assessment includes:
a setting in the workplace or environment that simulates the conditions of performance described in the elements, performance criteria and range statement.
Resource implications for assessment include:
access to a registered provider of assessment services
access to a suitable venue and equipment
access to plain English version of relevant statutes and procedures
assessment instruments including personal planner and assessment record book
work schedules, organisational policies and duty statements.
Reasonable adjustments must be made to assessment processes where required for people with disabilities. This could include access to modified equipment and other physical resources, and the provision of appropriate assessment support.
Method of assessment
This unit of competency could be assessed using the following methods of assessment:
observation of processes and procedures
questioning of underpinning knowledge and skills.
Guidance information for assessment
Assessment processes and techniques must be culturally appropriate and suitable to the language, literacy and numeracy capacity of the candidate and the competency being assessed. In all cases where practical assessment is used, it should be combined with targeted questioning to assess the underpinning knowledge.
Oral questioning or written assessment may be used to assess underpinning knowledge. In assessment situations where the candidate is offered a choice between oral questioning and written assessment, questions are to be identical.
Supplementary evidence may be obtained from relevant authenticated correspondence from existing supervisors, team leaders or specialist training staff.