Unit of competency Outline

Date retreived
22/07/2026 6:57 AM AWST

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Work effectively in the community sector

Work effectively in the community sector

Unit of competency
National Code
CHCCS411B
State Code
D8557
TGA Status
Replaced
DTWD Status
Replaced
Current Release Number
1.00
Current Release Date
25/03/2011
View on TGA
State Implementation and Classification
Approved Date
03/08/2011
Field of Education
090515 - Welfare Studies
Original Release Date
03/08/2011
Nominal Hours
50
Description
DescriptorThis unit of competency describes the skills and knowledge required to work effectively in a community work or service delivery setting with communities, clients, carers, staff, visitors, suppliers and others to meet established work requirements
Notes
Elements and Performance Criteria
1. Work ethically
  • 1.1 Follow ethical guidelines in decision-making in all work undertaken with an awareness of potential ethical complexity in own work role
  • 1.2 Reflect understanding and compliance with the principles of duty of care and legal responsibilities in all work undertaken
  • 1.3 Refer any breach or non adherence to standard procedures or adverse event to appropriate personnel
  • 1.4 Maintain confidentiality of any client matter in line with organisation policy and procedure, regulatory requirements and/or code of practice
  • 1.5 Show respect for rights and responsibilities of others through considered application of work practices
  • 1.6 Reflect current working knowledge and understanding of employee and employer rights and responsibilities in all work undertaken
  • 1.7 Recognise, avoid and/or address any conflict of interest
2. Communicate effectively in a community work or service delivery setting
  • 2.1 Develop, review and revise personal skills in communication as an ongoing priority to address work role requirements
  • 2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters
  • 2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
  • 2.4 Recognise individual and cultural differences and make any adjustments in communication needed to facilitate the achievement of identified outcomes
  • 2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a person-centred or community-centred approach consistent with work role requirements
  • 2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace
3. Work effectively within the community services system
  • 3.1 Develop knowledge of different sectors involving community work and/or service delivery and how inter-relationships between these sectors affect own work
  • 3.2 Work with awareness of the roles of various organisations involved in community work and/or service delivery
  • 3.3 Demonstrate respect for workers from different sectors, levels and agencies within the industry
  • 3.4 Gain and maintain awareness of current issues influencing community work and/or service delivery, including issues for Aboriginal and Torres Strait Islander peoples
4. Demonstrate commitment to relevant values and philosophy underpinning work in the sector
  • 4.1 Demonstrate consideration and understanding of the underpinning values and philosophy of the sector and the work area
  • 4.2 Demonstrate a commitment to access and equity principles in work in the sector
  • 4.3 Identify personal values and attitudes and take into account when implementing work activities
5. Maintain work standards
  • 5.1 Identify relevant organisation policies and procedures relating to awards, standards and legislative requirements of own work role and clarify any uncertainties with appropriate personnel
  • 5.2 Contribute to identifying and implementing improved work practices
  • 5.3 Comply with relevant accreditation and standards applying to work undertaken
  • 5.4 Demonstrate understanding and focus on achieving organisation goals and objectives in all work undertaken
  • 5.5 Respond positively to changes to improve work practices and procedures in accordance with organisation requirements
  • 5.6 Identify issues requiring mandatory notification and report to supervisor and/or an appropriate authority
  • 5.7 Reflect and identify own scope of practice within each work context
6. Take responsibility for personal skill development
  • 6.1 Seek advice from appropriate persons on areas for skill and knowledge development
  • 6.2 Identify options for accessing relevant skill development opportunities and initiate action in consultation with manager
  • 6.3 Undertake designated skill and knowledge development and maintenance activities of the organisation
  • 6.4 Identify and prioritise personal work goals in accordance with organisation requirements
7. Reflect on own practice
  • 7.1 Undertake self-evaluation in conjunction with supervisors and/or peers
  • 7.2 Provide and receive open and evaluative feedback to and from co-workers
  • 7.3 Actively seek constructive feedback relevant to work role and accept it non-defensively
No information
No information
Replaces
State Code National Code Title Type
D2335 CHCCS411A Work effectively in the community sector Unit of competency
Replaced By
State Code National Code Title Type
WC847 CHCCS411C Work effectively in the community sector Unit of competency